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- Tasks: Handle customer calls, provide updates, and ensure satisfaction in a lively contact centre.
- Company: Join The Launch Group, a dynamic company focused on customer service excellence.
- Benefits: Enjoy paid training, career progression opportunities, and employee perks like discounts and wellness programs.
- Why this job: This role offers a vibrant work environment with the chance to develop valuable skills and make an impact.
- Qualifications: Strong communication skills, resilience, multitasking ability, and confidence in PC use are essential.
- Other info: Flexible hours with no weekend work and a supportive team culture.
The predicted salary is between 25000 - 30000 £ per year.
Location: Gateshead, United Kingdom
Contract: Permanent
Hours: 40 hours per week, scheduled between 8am and 7pm, Monday to Friday. No weekend work.
Salary: £12.21 from 1st April 2025
This full-time role requires flexibility and involves working shifts within business hours. The typical day includes up to 9 hours of work, including a 1-hour unpaid break, in a lively contact centre environment, either on-site or remotely.
Responsibilities include:
- Handling customer calls
- Providing updates
- Addressing challenges
- Ensuring customer satisfaction
You will need strong communication skills, resilience, ability to multitask, and proficiency with multiple systems.
What We Offer:
- Paid virtual training and a 2-week nesting period for live call practice
- Opportunities for career progression
- Employee events and perks, including discounts and wellness programs
- Access to Employee Assistance Programme and online support services
Candidate Requirements:
- Excellent people skills and confidence in PC use
- Ability to learn in a group training setting
- Resilience and determination to handle challenging calls
- Active listening and effective communication skills
- Ability to multitask across multiple systems
- Good attendance, flexibility, and punctuality
Customer Service Advisor - Inbound employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Inbound
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them. This will help you demonstrate your problem-solving skills during the interview, showing that you're prepared for the challenges of the role.
✨Tip Number 2
Practice your active listening skills by engaging in conversations where you summarise what the other person has said. This will not only improve your communication skills but also prepare you for the types of calls you'll be handling.
✨Tip Number 3
Research the company and its values thoroughly. Being able to align your answers with their mission during the interview can set you apart from other candidates and show your genuine interest in the role.
✨Tip Number 4
Prepare examples from your past experiences that showcase your resilience and ability to multitask. Having specific stories ready will help you illustrate your skills effectively during the interview process.
We think you need these skills to ace Customer Service Advisor - Inbound
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Service Advisor position. Tailor your application to highlight how your skills and experiences align with these.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Emphasise your communication skills, resilience, and ability to multitask, as these are crucial for the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how you've successfully handled customer interactions in the past, showcasing your problem-solving abilities and effective communication.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer service role.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, make sure to articulate your thoughts clearly and listen actively to the questions being asked. This will demonstrate your ability to engage effectively with customers.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific customer service scenarios. Think of examples from your past experiences where you successfully resolved issues or managed difficult conversations. This will show your problem-solving skills and resilience.
✨Familiarise Yourself with the Company
Research The Launch Group and understand their values and customer service approach. Being knowledgeable about the company will not only impress the interviewer but also help you tailor your answers to align with their expectations.
✨Demonstrate Your Multitasking Ability
Since the role requires multitasking across multiple systems, be prepared to discuss how you manage various tasks simultaneously. You could share examples of previous roles where you successfully juggled different responsibilities without compromising on quality.
