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- Tasks: Join our team as a Customer Service Administrator, ensuring top-notch service for our clients.
- Company: Churchill Retirement Living is the UK's fastest-growing retirement house builder, focused on quality and community.
- Benefits: Enjoy competitive salary, 24 days holiday, health screening, and wellbeing programmes.
- Why this job: Be part of a family-owned business with ambitious growth plans and a supportive culture.
- Qualifications: Looking for self-motivated individuals with office experience and strong IT skills.
- Other info: Willingness to travel to Lodges across the country is a plus!
The predicted salary is between 28800 - 43200 £ per year.
Location: Ringwood, Hampshire
Rewards and Benefits: Competitive basic salary, ongoing training and development opportunities and excellent Colleague benefits.
About us: We are Churchill Retirement Living, the fastest growing company in the UK retirement house building sector. We are a family-owned business and we are proud of what we do, and the people we work with. We have ambitious growth plans for the future, now employing over 700 people and growing all the time. We pride ourselves on building beautiful, quality, purpose-built one and two bedroom apartments in desirable locations across the UK for those looking for an independent lifestyle in later life.
About the role: It’s exciting and busy times at Churchill Retirement Living and due to our growth we’re looking to appoint a Customer Services Administrator to join our expanding team. You will be based from our stunning Ringwood Head Office, playing a key role in the business, ensuring that our customers receive the highest standards of service. You’ll be organising the workload of the Customer Services Technicians and keeping our COINS database up to date with real time information. You’ll liaise on a daily basis with a wide range of internal and external contacts, including our owners, Lodge Managers, subcontractors, suppliers, and many more. As the department evolves, you’ll have the opportunity to manage a designated region, organising the resolution of reported defects. Hours of work are 9.00am to 5.30pm Monday to Thursday and 9.00 to 5.00pm on Friday, with one hour for lunch.
About you: We are looking for a self-motivated, personable Administrator who prides themselves on providing a first-class customer service. It’s essential that you have recent office experience, preferably in a Property related environment, however this is not essential. This is the perfect opportunity for someone who enjoys working as part of a busy team, whilst also using their initiative to solve our customer’s questions. Our new Customer Service Administrator will have great organisation and time management skills, along with confident IT skills including Word, Outlook and Excel. The role may occasionally involve visits to our Lodges throughout the country so you’ll need to be willing to travel.
How you’ll be rewarded: Annual holiday entitlement - 24 days + Bank Holidays, Day off on your birthday, Health Screening, Life Assurance, Eye Care Reimbursement, Land Introduction Bonus, Annual awards ceremony, Colleague wellbeing programmes and company ambassadors, Charity fund matching through Churchill Foundation.
Join the Churchill family and be part of an ambitious and successful business who value and appreciate their people. Apply today!
Customer Service Administrator employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with Churchill Retirement Living's values and mission. Understanding their commitment to providing quality living for older people will help you align your answers during the interview with what they stand for.
✨Tip Number 2
Prepare examples of how you've provided excellent customer service in previous roles. Be ready to discuss specific situations where you went above and beyond to meet a customer's needs, as this is crucial for the Customer Service Administrator role.
✨Tip Number 3
Research common issues faced in property management and customer service within the retirement sector. Being knowledgeable about potential challenges will demonstrate your proactive approach and readiness to tackle them.
✨Tip Number 4
Showcase your organisational skills by discussing how you manage multiple tasks or projects simultaneously. Since the role involves coordinating workloads and keeping databases updated, illustrating your time management abilities will be beneficial.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administration. Use bullet points for clarity and focus on achievements that demonstrate your organisational and time management skills.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Mention specific reasons why you want to work at Churchill Retirement Living and how you can contribute to their mission of providing excellent customer service.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Service Administrator.
How to prepare for a job interview at TN United Kingdom
✨Research the Company
Before your interview, take some time to learn about Churchill Retirement Living. Understand their values, mission, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Service Administrator, your ability to provide excellent service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or improved service delivery. This will demonstrate your capability in the role.
✨Demonstrate Organisational Skills
The role requires strong organisational abilities. Be ready to discuss how you manage your workload, prioritise tasks, and keep track of important information. You might even want to share specific tools or methods you use to stay organised.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, company culture, or future growth opportunities. This shows that you're engaged and thinking about your long-term fit within the company.
