Customer Care Manager - FTC

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Our client is a rapidly growing, world-leading homeware brand with a significant global presence. They are currently seeking a Customer Care Manager to join their team.

The successful candidate will drive a customer-centric culture , implement the CX strategy to improve the customer journey, and collaborate cross-functionally with multiple departments to deliver a world-class customer proposition . Additionally, you will manage and lead a high-performing CX team , providing training, development, and ongoing guidance.

We are looking for a strong leader with excellent communication and problem-solving skills. The ideal candidate will be resilient, flexible, and capable of managing multiple projects simultaneously. You should be action-oriented, strategically minded, and able to motivate your team. Knowledge of Gorgias, Shopify, and SAP is essential.

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