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For Companies At a Glance
- Tasks: Make outbound calls, gather customer feedback, and escalate queries.
- Company: Join a fast-paced, growing organisation in Stockton-on-Tees.
- Benefits: Receive full training and support; flexible month-to-month contract.
- Why this job: Perfect for those who love talking to people and want hands-on experience.
- Qualifications: No prior experience needed; just bring your enthusiasm and communication skills.
- Other info: This role is ideal for students looking for temporary work with flexible hours.
A fast-paced and growing organisation based in Stockton-on-Tees is seeking a confident and proactive Customer Administrator to join their team on a temporary, month-by-month basis. This role is ideal for someone who enjoys speaking with people, is comfortable making outbound calls, and can work efficiently to gather useful insights from past customer interactions.
What You’ll Be Doing:
- Making quick, straightforward outbound calls to customers previously provided with quotes
- Asking key follow-up questions
- Accurately recording all feedback in a clear and structured format
- Escalating any technical queries to the appropriate internal team
- Working at pace to maximise outreach and data collection
What We’re Looking For:
- A confident and friendly telephone manner
- Strong communication skills and the ability to build quick rapport
- The ability to focus and maintain motivation when performing repetitive tasks
- Good organisational skills and attention to detail
- No prior industry or technical knowledge is required - full support and training will be provided
This is a non-technical role focused purely on data collection and first-point customer contact. Ideal for someone who is enthusiastic, detail-oriented, and ready to hit the ground running.
Customer Administrator (Temporary) employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Administrator (Temporary)
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding what they offer will help you engage more effectively during your conversations with customers, showing that you're genuinely interested in their needs.
✨Tip Number 2
Practice your telephone skills. Since this role involves making outbound calls, try role-playing with a friend or family member to build your confidence and refine your ability to ask follow-up questions.
✨Tip Number 3
Prepare for common customer queries. While you won't need technical knowledge, being ready to handle typical questions can help you respond quickly and maintain a smooth conversation.
✨Tip Number 4
Show enthusiasm during your interactions. A positive attitude can make a significant difference in how customers perceive you, and it aligns perfectly with the friendly manner the company is looking for.
We think you need these skills to ace Customer Administrator (Temporary)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or administration. Emphasise any roles where you've had to communicate with customers or manage data, as this will show you have the skills needed for the Customer Administrator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention your ability to make outbound calls and gather insights, as well as your strong communication skills. Personalise it by referencing the company and why you want to work there.
Highlight Relevant Skills: In your application, focus on skills such as organisation, attention to detail, and the ability to maintain motivation during repetitive tasks. These are key attributes the company is looking for in a candidate.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a customer-facing role.
How to prepare for a job interview at TN United Kingdom
✨Show Your Communication Skills
Since the role requires a confident and friendly telephone manner, practice your communication skills before the interview. Be prepared to demonstrate how you can build rapport quickly, as this will be crucial in your interactions with customers.
✨Prepare for Outbound Calls
Familiarise yourself with the process of making outbound calls. Think about how you would approach a customer, what questions you might ask, and how to handle different responses. This will show that you're proactive and ready for the role.
✨Highlight Your Organisational Skills
The job requires good organisational skills and attention to detail. Be ready to discuss any past experiences where you've had to manage multiple tasks or maintain accuracy in your work. This will help demonstrate your suitability for the role.
✨Express Enthusiasm for the Role
This position is ideal for someone who is enthusiastic and ready to hit the ground running. Make sure to convey your excitement about the opportunity during the interview, as employers often look for candidates who are genuinely interested in the role.
