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- Tasks: Lead the development of product strategies for our CRM platform, Microsoft Dynamics.
- Company: Join Age UK, a large charity focused on transforming lives through data-driven insights.
- Benefits: Enjoy competitive salary, 26 days leave, excellent pension, and various employee perks.
- Why this job: Make a real impact in a collaborative environment while enhancing your skills in a meaningful sector.
- Qualifications: Experience in CRM management, stakeholder engagement, and product strategy is essential.
- Other info: Hybrid working with occasional travel to our London hub; inclusive recruitment practices.
The predicted salary is between 36000 - 60000 £ per year.
Age UK is recruiting for a CRM Product Manager to join our delivery-focused Digital and Technology team. We are creating a new Data capability to transform the organization, enabling stakeholders to unlock business insights from trustworthy data. A core part of this capability is the Customer Relationship Management platform, Microsoft Dynamics. This role involves developing clear product strategies and roadmaps, finding synergy, and creating value for our users and the organization.
As Age UK is a large and complex charity, the ideal candidate will have a collaborative mindset and extensive stakeholder management experience. Excellent communication skills and the ability to translate complex technical concepts for non-technical colleagues are essential. This role is offered on a hybrid / London contract and will include occasional travel to our modern co-working hub in London (Tower Hill), approximately once a month.
If you are interested, please apply with a Supporting Statement illustrating how you meet the Must Have criteria below.
Must haves:- Proven ability as a leader of a complex business platform
- Experience in creating product strategies and roadmaps with diverse stakeholders
- Proven ability to influence and develop trusted relationships at senior levels, with effective stakeholder management
- Experience promoting culture change, driving collaborative projects, and overseeing new processes and systems
- Extensive knowledge of Microsoft Dynamics, both “365 Online” and “on-prem” instances
- Experience overseeing a CRM system within a charity setting used across Income Generation and Service provision
- Ability to manage multiple projects, prioritize conflicting demands, and meet objectives
- Proficient in MS Office applications
- Understanding of fundraising and income generation methodologies related to CRM systems
- Effective verbal and written communication skills, with a collaborative approach and excellent interpersonal skills
- Proven ability to influence and develop trusted relationships at senior levels
- Experience working in large, complex organizations
- Knowledge of Microsoft Azure Databricks
- Understanding of GDPR best practices in data management
- Experience with Microsoft Power Platforms
- Experience with other CRM platforms
- Competitive salary, 26 days annual leave + bank holidays + leave purchase scheme
- Excellent pension scheme, life assurance, health cashback plan, and EAP
- Car Benefit Scheme, Cycle to Work Scheme, and Season Ticket Loan
- Techscheme for tech purchases up to £1000 interest-free
- Blue Light Card Scheme
- You Did It Awards for recognition (£100-£250)
Additional Information: Occasional travel to other Age UK sites and for professional development is expected. The role requires reliable internet connectivity (minimum 40Mbps, wired/fibre) and a stable working environment. This description aims to define the fundamental purpose, responsibilities, and scope of the role. Employees are expected to undertake any other tasks reasonably assigned by line management. Age UK encourages applications from all qualified individuals and is committed to inclusive recruitment. Candidates should provide a personalized supporting statement addressing the competencies marked with an ‘A’ in the job description. Please remove personal identifiers from your supporting statement to support an inclusive process. CVs will be anonymized during application. Age UK is an Equal Opportunities employer and participates in the Disability Confident Scheme. Reasonable adjustments are available upon request at any stage of the recruitment process.
CRM Product Manager employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Product Manager
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics, especially the differences between '365 Online' and 'on-prem' instances. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the tools you'll be working with.
✨Tip Number 2
Network with professionals who have experience in CRM systems within charity settings. Engaging with these individuals can provide insights into the unique challenges and opportunities in this sector, which you can reference during your application process.
✨Tip Number 3
Prepare to discuss your experience in stakeholder management by thinking of specific examples where you've influenced senior-level decisions. This will showcase your ability to build trusted relationships, a key requirement for the role.
✨Tip Number 4
Brush up on your understanding of GDPR best practices in data management. Being knowledgeable about compliance issues will set you apart as a candidate who is not only technically skilled but also aware of the legal implications of data handling.
We think you need these skills to ace CRM Product Manager
Some tips for your application 🫡
Understand the Role: Before you start writing, make sure you fully understand the responsibilities and requirements of the CRM Product Manager position at Age UK. Pay special attention to the 'Must Have' criteria and think about how your experience aligns with these.
Craft a Strong Supporting Statement: Your supporting statement is crucial. Address each of the 'Must Have' competencies clearly and provide specific examples from your past experiences that demonstrate your skills and achievements related to those criteria.
Highlight Relevant Experience: Emphasise your experience with Microsoft Dynamics and any previous roles in stakeholder management or product strategy development. Use quantifiable achievements where possible to showcase your impact in previous positions.
Tailor Your CV: Ensure your CV complements your supporting statement. Highlight relevant skills, experiences, and knowledge that align with the job description. Remember to keep it concise and focused on what Age UK is looking for.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Stakeholder Management Skills
Prepare examples that demonstrate your experience in managing diverse stakeholders. Highlight how you've built trusted relationships and influenced decisions at senior levels, as this is crucial for the role.
✨Communicate Complex Concepts Simply
Practice explaining technical aspects of CRM systems, particularly Microsoft Dynamics, in a way that non-technical colleagues can understand. This will showcase your communication skills and ability to bridge gaps between teams.
✨Demonstrate Your Product Strategy Experience
Be ready to discuss your previous experiences in creating product strategies and roadmaps. Use specific examples to illustrate how you identified synergies and created value for users and the organisation.
✨Emphasise Your Collaborative Mindset
Age UK values collaboration, so share instances where you've successfully driven collaborative projects or culture change. This will show that you align with their organisational values and can work effectively in a complex environment.
