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- Tasks: As a Credit Controller, you'll manage debt recovery and improve collection processes.
- Company: Join The Recruitment Co, a dynamic team based in Cardiff Bay.
- Benefits: Enjoy a hybrid work model with 3 days in-office and 2 days remote, plus 24 holidays!
- Why this job: This role offers hands-on experience in finance and the chance to build strong client relationships.
- Qualifications: Previous credit control or collections experience is essential; strong communication and negotiation skills are a must.
- Other info: High chance of contract extension after 12 months!
The predicted salary is between 30000 - 42000 £ per year.
Hours: Full time 12 month fixed term contract but there’s a high chance of extending. Monday – Friday 9-5 working 3 days in the office and 2 from home.
Here at the Recruitment Co we are currently recruiting a Credit Controller to work for a client of ours based in Cardiff Bay. This is a hybrid role where you work 3 days in the office and 2 days from home.
Main Job Roles:
- Recoveries (insured clients) & Collections (uninsured clients) – Responsible for the recovery of monies owed to clients in respect of credit-insured transactions, bonds, and uninsured debts placed for collections.
- Activities include direct debt chasing as well as liaison with 3rd party debt collectors, legal representatives, and/or administrators/receivers.
- Responsible for contacting debtors by telephone in order to successfully collect on the debt that they owe.
- Responsible for the improvement of collection processes and results; reduce time to collection; decrease operating expense and/or schedules reminder calls or escalates process; including a final notification that outlines next steps if payment is not received.
- Make follow-up communications a priority to ensure that customers keep their commitments.
- Responsible for managing a portfolio of debts, implementing the agreed processes and systems to achieve desired goals and results.
- Owning and maintaining the day-to-day relationship with clients, debtors, and 3rd parties including negotiation over recommended action.
- Assess the cost-effectiveness of taking legal action and prepare suitable cases for transfer to the in-house legal team or external parties.
- Will respond to customer queries on both standard and non-standard issues, ensuring a full investigation is completed to answer the customer query in full.
- You may become involved in group projects, providing input and local technical knowledge to support the project group.
Required Experience:
- Previous Credit Control/Collections experience is essential.
- Good communication skills both verbal and written. In addition, will demonstrate the ability to present information clearly and will identify technical information to communicate this in a style appropriate to the audience.
- Sound judgment and ability to assess the cost-effectiveness of actions.
- Ability to assess the situation and identify key factors.
- Proven negotiation skills, business orientation.
- Ability to build strong and productive relationships with both internal and external customers.
- Drive, ability to work well under pressure.
- 24 holidays a year + bank holidays.
If you are interested then please apply now!
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Credit Controller employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Familiarize yourself with the specific credit control processes and tools commonly used in the industry. This knowledge will not only help you during the interview but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Practice your communication skills, especially in negotiation scenarios. Since the role requires strong relationship management with clients and debtors, being able to articulate your thoughts clearly and persuasively will set you apart.
✨Tip Number 3
Research common challenges faced in credit control and think about how you would address them. Being prepared with solutions or strategies can showcase your problem-solving abilities during discussions with the hiring team.
✨Tip Number 4
Network with professionals in the credit control field. Engaging with others who have experience in similar roles can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Credit Controller position. Understand the key responsibilities and required skills, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in credit control or collections. Provide specific examples of how you've successfully managed debts and improved collection processes.
Showcase Communication Skills: Since good communication is crucial for this role, ensure that your application reflects your verbal and written communication skills. Use clear and concise language, and consider including examples of how you've effectively communicated with clients or colleagues.
Tailor Your Cover Letter: Write a personalized cover letter that addresses the specific requirements of the job. Mention your negotiation skills and ability to build relationships, as these are key aspects of the role. Make sure to express your enthusiasm for the position and the company.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Credit Control Experience
Make sure to highlight your previous experience in credit control or collections during the interview. Be prepared to discuss specific examples of how you've successfully recovered debts and improved collection processes.
✨Demonstrate Strong Communication Skills
Since good communication is key for this role, practice articulating your thoughts clearly. Prepare to explain complex information in a straightforward manner, as you may need to present technical details to various audiences.
✨Prepare for Negotiation Scenarios
Expect to be asked about your negotiation skills. Think of past situations where you successfully negotiated with clients or debtors, and be ready to discuss your approach and the outcomes.
✨Understand the Importance of Relationships
Be ready to talk about how you build and maintain relationships with clients and third parties. Share examples that demonstrate your ability to foster productive partnerships and manage day-to-day interactions effectively.
