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- Tasks: Manage customer accounts, ensure timely cash collection, and resolve invoice issues.
- Company: Join a dynamic team focused on maintaining healthy cash flow and customer relationships.
- Benefits: Enjoy flexible work options and opportunities for professional growth.
- Why this job: This role offers hands-on experience in finance and the chance to develop negotiation skills.
- Qualifications: Experience in credit control or accounts receivable is preferred; strong communication skills are essential.
- Other info: Proficiency in ERP systems like Sage is a plus.
The predicted salary is between 28800 - 43200 £ per year.
This role plays a key role in managing customer accounts, ensuring timely cash collection, and reducing overdue balances. This role involves proactive follow-ups with customers via phone and email, processing incoming payments, and resolving outstanding invoice issues to maintain a healthy cash flow. The position requires strong communication skills, attention to detail, and the ability to negotiate effectively while maintaining positive customer relationships.
Responsibilities
Collections & Follow-ups (Phone & Email)
- Contact customers daily by phone and email to follow up on overdue invoices and secure on-time payments.
- Negotiate and agree on payment plans where necessary, in coordination with the manager, ensuring adherence to company policies.
- Maintain accurate records of all customer interactions and collection efforts.
Cash Application & Payment Processing
- Accurately record and allocate incoming payments in the system, ensuring correct matching with invoices.
- Reconcile customer accounts to resolve discrepancies and misallocated payments.
- Identify unapplied cash and follow up with customers for remittance details.
Dispute Resolution & Query Management
- Address and resolve any queries related to the ledger, managing related phone calls and liaising with relevant parties as needed.
- Investigate and resolve customer invoice disputes, deductions, and billing discrepancies.
- Work closely with Sales and Customer Service teams to address customer concerns promptly.
- Escalate unresolved disputes internally to finance and management when necessary.
- Monitor customer accounts to track overdue balances and ensure timely follow-ups.
- Identify long-outstanding debts and take appropriate actions to escalate unresolved cases.
- Proactively engage with customers to address payment delays and agree on feasible repayment plans.
- Collaborate with internal teams (Sales, Finance) to resolve disputes affecting payments.
- Escalate critical overdue accounts to management when necessary for further action (e.g., legal escalation, service restrictions).
Reporting & Process Improvement
- Maintain and update aging reports, tracking overdue balances and collection performance.
- Provide weekly cash collection forecasts and updates to management.
- Contribute to process improvements to enhance efficiency in cash collection and dispute resolution.
Skills, Knowledge & Expertise
Experience
- Proven experience in credit control, cash collection, or accounts receivable.
- Experience in phone-based customer interactions for payment collection.
- Familiarity with cash application and reconciliation processes.
Skills
- Strong communication and negotiation skills – comfortable chasing payments over the phone.
- Attention to detail & accuracy – critical for cash application and account reconciliation.
- Problem-solving mindset – ability to resolve invoice disputes and find solutions.
- ERP & financial system proficiency – experience with Sage, Credit hound, or similar tools is a plus.
- Organized & proactive – able to manage high volumes of customer accounts efficiently.
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Credit Controller employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Familiarize yourself with common credit control practices and tools like Sage or Credit Hound. This knowledge will not only help you in the interview but also demonstrate your proactive approach to the role.
✨Tip Number 2
Practice your communication and negotiation skills by role-playing scenarios where you need to follow up on overdue payments. Being comfortable on the phone is crucial for this position, so the more you practice, the better you'll perform.
✨Tip Number 3
Research common challenges faced in credit control and think of solutions or improvements you could suggest during the interview. Showing that you can contribute to process improvements will set you apart from other candidates.
✨Tip Number 4
Network with professionals in the finance and credit control field. Engaging with others can provide insights into best practices and may even lead to referrals, increasing your chances of landing the job with us.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in credit control, cash collection, and accounts receivable. Emphasize your communication and negotiation skills, as well as any familiarity with ERP systems like Sage or Credit Hound.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and explain how your background aligns with the responsibilities outlined in the job description. Mention specific examples of how you've successfully managed customer accounts and resolved disputes in the past.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your problem-solving mindset. Discuss situations where you effectively resolved invoice disputes or improved cash collection processes, showcasing your attention to detail and proactive approach.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This shows initiative and reinforces your enthusiasm for the role.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Communication Skills
Since this role requires strong communication skills, be prepared to demonstrate your ability to communicate effectively. Practice articulating your thoughts clearly and confidently, especially when discussing how you would follow up with customers regarding overdue invoices.
✨Highlight Your Problem-Solving Abilities
Be ready to discuss specific examples of how you've resolved disputes or billing discrepancies in the past. This will show your potential employer that you have a proactive mindset and can handle challenges effectively.
✨Demonstrate Attention to Detail
Prepare to explain how you ensure accuracy in cash application and account reconciliation. Mention any tools or processes you use to maintain precise records, as attention to detail is critical for this position.
✨Familiarize Yourself with Relevant Tools
If you have experience with ERP systems like Sage or Credit Hound, make sure to mention it during the interview. If not, do some research on these tools to show your willingness to learn and adapt to the company's systems.
