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- Tasks: Assess and collect council tax while providing top-notch customer service.
- Company: Join Enfield's Revenues collection service, dedicated to community support.
- Benefits: Enjoy a hybrid work model with 20% in-office and 80% remote flexibility.
- Why this job: Make a real impact by helping your community while developing valuable skills.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn.
- Other info: This is a temporary, full-time role with a competitive pay rate of £19.27 per hour.
We are seeking a Council Tax Officer to join our Revenues collection service on a temporary, full-time basis. This hybrid role involves assessing and collecting council tax, delivering customer-focused collection services, and working effectively within a team.
Responsibilities:
- Processing customer accounts, including account setup, maintenance, review, and assessment of discounts, disregards, exemptions, and payment arrangements.
- Managing pre- and post-court work and bailiff enquiries.
- Ensuring compliance with statutory legislation and corporate policies while engaging effectively with vulnerable or challenging customers to maximize collection.
This role offers a flexible working pattern: 20% office-based and 80% home working.
Council Tax Officer (Hybrid) employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Council Tax Officer (Hybrid)
✨Tip Number 1
Familiarise yourself with the local council tax regulations and policies in Enfield. Understanding the specific rules and exemptions can give you an edge during interviews, as it shows your commitment to the role and your ability to navigate complex legislation.
✨Tip Number 2
Brush up on your customer service skills, especially in handling challenging situations. Since this role involves engaging with vulnerable customers, demonstrating empathy and effective communication will be crucial in showcasing your suitability for the position.
✨Tip Number 3
Network with current or former Council Tax Officers if possible. They can provide valuable insights into the day-to-day responsibilities and challenges of the role, which can help you prepare better for any discussions during the hiring process.
✨Tip Number 4
Highlight any relevant experience in financial assessment or collections during your conversations. Even if it's not directly related to council tax, showing that you have a background in managing accounts or working with financial data can strengthen your application.
We think you need these skills to ace Council Tax Officer (Hybrid)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Council Tax Officer. Highlight key skills such as customer service, compliance knowledge, and teamwork in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in council tax assessment or similar roles. Emphasise your ability to manage customer accounts and handle challenging situations effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and your understanding of the importance of council tax collection. Mention specific examples of how you've successfully engaged with customers or managed compliance in previous positions.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at TN United Kingdom
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Council Tax Officer. Familiarise yourself with council tax regulations, exemptions, and the processes involved in account management. This knowledge will help you answer questions confidently.
✨Showcase Customer Service Skills
Since the role involves engaging with vulnerable or challenging customers, be prepared to discuss your customer service experience. Share examples of how you've handled difficult situations and maintained professionalism while ensuring customer satisfaction.
✨Demonstrate Teamwork
This position requires effective collaboration within a team. Be ready to provide examples of how you've worked successfully in a team environment, highlighting your communication skills and ability to support colleagues.
✨Prepare for Compliance Questions
As compliance with statutory legislation is crucial, expect questions related to this area. Brush up on relevant laws and policies, and be prepared to discuss how you would ensure adherence in your daily tasks.
