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- Tasks: Join a team to assess and collect council tax while providing top-notch customer service.
- Company: Colbern Limited is dedicated to equal opportunities and connecting talent with great roles.
- Benefits: Enjoy hybrid working with 80% remote flexibility and a supportive work environment.
- Why this job: Make a real impact by helping your community while developing valuable skills in a dynamic role.
- Qualifications: Experience in council tax collection and strong customer service skills are essential.
- Other info: Submit your CV to kickstart your career with us; we value your unique talents!
The predicted salary is between 28800 - 43200 £ per year.
Our client is seeking an experienced Council Tax Officer to join their team. Working within the Revenues collection service, the officer will be responsible for assessing and collecting council tax, delivering effective, proactive, customer-focused collection services.
Key responsibilities include:
- Working effectively as part of a team
- Processing customer accounts, including initial account setup, maintenance, review, assessment of discounts, disregards, and exemptions
- Managing payment arrangements, pre- and post-court work, and bailiff inquiries
The role requires adherence to statutory legislation and corporate policies. The post holder must be responsive to customer needs, engaging effectively with vulnerable and challenging customers while maximizing collection efforts.
Work arrangement: Hybrid working – 20% office-based, 80% home working.
Please only apply if you possess the necessary skills, experience, and expertise. The recruitment process begins with submitting your CV. If shortlisted, Colbern Limited will contact you within 5 days or about other job opportunities. Colbern Limited and our clients are equal opportunities employers.
Council Tax Officer employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Council Tax Officer
✨Tip Number 1
Familiarise yourself with the latest council tax legislation and policies. This knowledge will not only help you understand the role better but also demonstrate your commitment and expertise during interviews.
✨Tip Number 2
Network with current or former Council Tax Officers to gain insights into the day-to-day responsibilities and challenges of the role. This can provide you with valuable information that you can use to tailor your approach in interviews.
✨Tip Number 3
Prepare for potential interview questions by practising responses that highlight your experience in customer service, particularly with vulnerable clients. Showcasing your empathy and problem-solving skills will set you apart.
✨Tip Number 4
Research the specific council or organisation you are applying to. Understanding their values and recent initiatives can help you align your answers with their goals, making you a more attractive candidate.
We think you need these skills to ace Council Tax Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Council Tax Officer. Familiarise yourself with the key tasks such as assessing and collecting council tax, managing payment arrangements, and engaging with customers.
Tailor Your CV: Customise your CV to highlight relevant experience in revenue collection or customer service. Emphasise any previous roles where you've dealt with financial assessments or worked with vulnerable customers.
Craft a Strong Cover Letter: Write a compelling cover letter that outlines your motivation for applying and how your skills align with the job requirements. Mention specific examples of how you've successfully managed customer accounts or handled challenging situations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at TN United Kingdom
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Council Tax Officer. Familiarise yourself with council tax legislation, customer service principles, and the specific duties mentioned in the job description.
✨Showcase Your Experience
Prepare to discuss your previous experience in revenue collection or similar roles. Highlight specific examples where you've successfully managed customer accounts or dealt with challenging situations, as this will demonstrate your capability.
✨Emphasise Customer Focus
Since the role involves engaging with vulnerable customers, be ready to share examples of how you've provided excellent customer service in the past. Show that you can handle sensitive situations with empathy and professionalism.
✨Prepare for Hybrid Working Questions
Given the hybrid working arrangement, think about how you manage your time and productivity when working from home. Be prepared to discuss your strategies for staying organised and maintaining communication with your team.
