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For Companies At a Glance
- Tasks: Be the first point of contact for customers, handling inquiries and service requests.
- Company: Join Haringey Council's First Response Team, dedicated to community care.
- Benefits: Enjoy a supportive work environment with opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Strong communication skills and customer service experience are essential.
- Other info: Ideal for those passionate about social care and helping others.
The predicted salary is between 28800 - 43200 £ per year.
Service Care Solutions are seeking a dedicated Community Care Officer to join Haringey Council's First Response Team. In this role, you will be the first point of contact for customers, handling telephone, written, and emailed inquiries, and responding appropriately to requests for information, service requests, and complaints. You will assist customers in understanding and completing relevant documents, forms, applications, and registrations, ensuring that all interactions are handled with care and professionalism.
Key Responsibilities:
- Respond to customer inquiries, complaints, and service requests via telephone, email, and written correspondence.
- Assist customers in completing forms and applications, addressing special needs such as disability or language requirements.
- Refer customers to other agencies, order equipment for clients, amend referrals, and screen referrals to gather additional information as needed.
- Process referrals, applying agreed eligibility criteria, and accurately record detailed client needs.
- Provide information and advice to the public across a range of client groups, including Older People, Physical Disability, and Occupational Therapy.
- Liaise with departmental and non-departmental services, as well as partner agencies, to coordinate service delivery.
- Signpost customers to appropriate services and ensure the Duty Manager is updated on operational issues.
What We're Looking For:
- Strong communication skills, both written and verbal.
- Ability to handle sensitive information with discretion.
- Experience in customer service, ideally within a public sector or social care environment.
- Ability to work within agreed procedures, especially in safeguarding adults.
- A proactive and professional approach, with the ability to work both independently and as part of a team.
Community Care Officer employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Care Officer
✨Tip Number 1
Familiarise yourself with the specific needs of the community you’ll be serving. Understanding the demographics and challenges faced by different groups, such as older people or those with disabilities, will help you tailor your approach and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially in handling sensitive information. Role-play scenarios where you respond to customer inquiries or complaints, ensuring you convey empathy and professionalism, which are crucial for a Community Care Officer.
✨Tip Number 3
Network with professionals already working in social care or public service roles. Attend local community events or workshops to gain insights into best practices and build connections that could support your application.
✨Tip Number 4
Research Haringey Council’s First Response Team and their recent initiatives. Being knowledgeable about their current projects and challenges will allow you to speak confidently about how you can contribute to their goals during any interviews.
We think you need these skills to ace Community Care Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Community Care Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your communication skills and customer service experience. Mention specific examples of how you've handled inquiries or complaints in the past, demonstrating your ability to respond professionally.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service, particularly within public sector or social care environments. Include details about your experience with sensitive information and your ability to work independently and as part of a team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Communication Skills
As a Community Care Officer, strong communication skills are essential. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Consider sharing examples from your past experiences where you successfully handled customer inquiries or resolved complaints.
✨Understand the Role's Responsibilities
Familiarise yourself with the key responsibilities outlined in the job description. Be ready to discuss how your previous experience aligns with these tasks, such as assisting customers with forms or liaising with partner agencies. This shows that you have done your homework and understand what the role entails.
✨Demonstrate Discretion and Professionalism
Handling sensitive information is a crucial part of this role. Prepare to discuss how you have managed confidential information in the past and the importance of discretion in customer service. This will highlight your professionalism and suitability for the position.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and approach to customer service. Think about potential situations you might face as a Community Care Officer and how you would handle them. This will help you articulate your proactive and professional approach during the interview.
