Commercial Manager - Existing Customer Management

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Commercial Manager – Existing Customer Management, London

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Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

a9e8c41adcb1

Job Views:

3

Posted:

17.05.2025

Expiry Date:

01.07.2025

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Job Description:

To support the Head of Commercial Development in developing Commercial strategy and plans. Support in the development of new external partnerships and new products/propositions to deliver sustainable growth:

• Understand the Commercial Development plan and strategy

• Regularly monitor key output KPIs (including P&L, Customer and Conduct metrics) and engage with key stakeholders across the business to maintain alignment and drive delivery

• Conduct horizon scanning of the external landscape, review trends to identify threats and opportunities for the Cards Business

• Develop a high-level understanding of VBL systems and processes to support with integration activities with external partners

• Ensure new Partnerships and new products/propositions meet the needs of our target customers and comply with regulatory/reputational requirements – including tracking and monitoring these goals

• Produce business cases to support strategy proposals

• Influence key stakeholders, prioritise competing priorities and navigate organisational complexity

• Induct any new colleagues to the team and provide training where appropriate.

Experience required:

• At least 4-5 years’ experience working in a Financial Services organisation, ideally in a Product or Commercial function

• An understanding of the customer journey for credit cards, and the commercial and customer outcomes that are part of the credit card product

• Strong stakeholder management, with experience of working alongside multiple departments

• Strong written and verbal communication skills, with experience in presenting to senior stakeholders

• Able to manage own work and small projects to react quickly to fast moving, demanding situations.

• Able to manage and interpret data to effectively measure and evidence outcomes and results.

• Educated to degree level or higher within a technical discipline or equivalent experience

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