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- Tasks: Join our team as a Clinic Admin Officer, managing reception and supporting clinical operations.
- Company: The Dermatology Partnership is a trusted group of private clinics transforming lives through exceptional dermatology care.
- Benefits: Enjoy competitive pay, 25 days annual leave, training opportunities, and discounts on treatments.
- Why this job: Be the first point of contact in a dynamic environment, making a real impact on patient care.
- Qualifications: Experience in reception or customer service is essential; strong communication and organisational skills are a must.
- Other info: Full-time role with a supportive team culture and opportunities for professional growth.
The predicted salary is between 24000 - 36000 £ per year.
Founded in 2018, The Dermatology Partnership is a growing group of private clinics who are trusted experts in dermatology. We transform peoples’ lives by providing outstanding dermatology care. We are looking for a confident and hardworking individual to join our team at the Stratum Dermatology Clinics in Wimbledon. Our ideal candidate will be an enthusiastic and self-motivated team player, with outstanding communication and customer service skills.
As part of a team, you will run a busy reception from Monday to Saturday (Rota) at Stratum Dermatology Clinic where we offer both Dermatological and Aesthetic services. You will be the first point of contact for the health management of patients and customers, ensuring a high-quality service is delivered.
Role responsibilities:- Meeting and greeting all customers/patients visiting Stratum Dermatology Clinic Wimbledon and Raynes Park.
- Support the clinical team by preparing clinics, managing clinician diaries, handling clinical notes, and liaising with couriers.
- Carrying out opening clinic checks, such as clinic stock checks, preparing rooms for the day, fridge temperature checks, etc.
- Carrying out closing clinic checks, such as collecting samples ready for laboratory courier collection, closing up of the clinic, and running payment reports.
- Managing multiple diaries to ensure the smooth running of all appointments.
- Managing clinic email and queries.
- Managing clinic stock auditing and control.
- Managing processes for ordering all reception supplies.
- Managing incoming post and ensuring all are scanned and uploaded for clinicians/relevant staff to review.
- Ensuring health and safety processes are followed, including all visitors signing in, all fire safety processes are followed, and first aid kits are kept fully stocked and within expiry dates.
- Be the first point of contact for any facilities issues (e.g., toilets, electrical problems, environmental management, etc.).
- Supporting Practice Manager on CQC compliance and ad-hoc admin work.
- Relevant experience working as a receptionist, ideally within a private clinic or hospital, is essential.
- Customer Service experience and being passionate about excellent service standards.
- A self-starter who can work independently and fit in quickly as part of a team.
- An organised individual who can review current processes and take ownership of responsibilities.
- Ability to problem solve effectively.
- Excellent verbal and written communication skills.
- Strong planning and organisation skills.
- Ability to multi-task and prioritise workload under a pressured environment.
- Experience in using Microsoft Packages.
- Full time 40 hours per week including Saturday.
- Competitive salary and company perks.
- Ongoing training and professional development throughout your career at TDP.
- 25 days of annual leave entitlement in addition to public holidays (Pro-rata).
- Contribution to pensions.
- Discounted dermatology/aesthetic treatments and products.
Clinic Admin Officer at Stratum Dermatology Clinics Wimbledon employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinic Admin Officer at Stratum Dermatology Clinics Wimbledon
✨Tip Number 1
Familiarise yourself with the specific services offered at Stratum Dermatology Clinics. Understanding their dermatological and aesthetic services will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of The Dermatology Partnership. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Clinic Admin Officer position.
✨Tip Number 3
Prepare to discuss your customer service experience in detail. Since this role requires outstanding communication skills, think of specific examples where you've excelled in providing excellent service, especially in a busy environment.
✨Tip Number 4
Showcase your organisational skills by preparing a mock schedule or diary management plan. This will not only demonstrate your ability to manage multiple tasks but also give you a practical example to discuss during your interview.
We think you need these skills to ace Clinic Admin Officer at Stratum Dermatology Clinics Wimbledon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and administrative roles. Emphasise any previous work in a clinic or hospital setting, as this is essential for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific skills that align with the job description, such as communication skills and the ability to manage multiple tasks effectively.
Highlight Relevant Skills: In your application, focus on skills mentioned in the job description, like organisation, problem-solving, and proficiency in Microsoft packages. Provide examples of how you've demonstrated these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Customer Service Skills
As a Clinic Admin Officer, you'll be the first point of contact for patients. Highlight your previous customer service experience and provide examples of how you've handled difficult situations or provided exceptional service.
✨Demonstrate Organisational Abilities
The role requires managing multiple diaries and ensuring smooth clinic operations. Be prepared to discuss your organisational skills and any tools or methods you use to stay organised and prioritise tasks effectively.
✨Familiarise Yourself with the Clinic's Services
Research Stratum Dermatology Clinics and understand the services they offer. This will show your genuine interest in the role and help you answer questions about how you can contribute to their mission of providing outstanding dermatology care.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you would handle specific situations in a busy clinic environment. Think of examples from your past experiences where you successfully managed challenges or improved processes.
