Clienteling & Service Trainer (FTC)

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Clienteling & Service Trainer (FTC), London

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Client:

Selfridges

Location:

London, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

b2051df37679

Job Views:

3

Posted:

14.05.2025

Expiry Date:

28.06.2025

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Job Description:

Clienteling & Service Trainer (FTC)

Job Introduction

You will deliver inspiring and impactful clienteling and service development programmes to support the business in achieving its expectations and ambitions to meet customer needs.

Your main focus will be to coach clienteling team members and Department managers to help improve individual skills, whilst enhancing the customer journey.

You’ll work collaboratively to help refresh programme content to meet expectations.

You’ll work closely with Retail and other stakeholders to support clienteling team members in developing their skills by highlighting strengths and areas for development.

You’ll collaborate across the team and the business to deliver blended solutions that are aligned with our company values and underpinned by our service expectations.

Role requirements:

• Input to the smooth planning and coordination of the Clienteling & Service development offer to meet business needs and expectations
• Deliver defined clienteling training modules through excellent facilitation
• Coach individuals and teams to support clienteling and service expectations
• Maximise and promote use of My Workday Learning and use data and insight to drive decision making
• Collaborate within the wider team and with Business stakeholders to deliver seamless, high-quality learning experiences in store and face-to-face (classroom)
• Support the performance management and talent review process to promote a learning culture
• Manage costs effectively and ensure confidentiality is maintained in line with GDPR and compliance requirements

A bit about you

• Experienced in training exceptional clienteling and service standards
• Experience in coaching methods to improve others
• Skilled in delivering and implementing structured training modules
• Organized and planned in your approach
• Confident in sharing knowledge and supporting others to learn, promoting a learning culture
• Commercially and business savvy
• Collaborative, engaging, and influential
• Comfortable sharing and owning feedback with the team and delegates
• Self-motivated with resilience and attention to detail
• Able to problem solve to drive results
• Expertise in clienteling, service delivery, facilitation, planning, and maintaining learning spaces and methods
• Embodies our values as a trusted and respected colleague

KPI’s

Team performance (Clienteling KPI’s), LTO and sales growth

This role requires flexibility as work tasks may change according to business needs.

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