Client Success Manager at AI Retail Media AdTech SaaS

Client Success Manager at AI Retail Media AdTech SaaS, London

Company: Grey Matter Recruitment

Location: London, United Kingdom

Job Category: Retail

EU work permit required: Yes

Job Reference: bf19f325ee8b

Job Views: 3

Posted: 14.05.2025

Expiry Date: 28.06.2025

Job Description:

Exciting opportunity for a driven and consultative candidate to join a rapidly scaling leader in cross-channel advertising.

Company: They are backed by major tech VCs and possess a market-leading technology stack in a rapidly expanding area of marketing and advertising technology.

• 800 employees in 30 offices globally
• $80M pre-IPO business
• Supported by leading VC names
• Exceptional company culture and benefits

Role: This role is crucial for the success and growth of key accounts. The Client Success Manager will adopt a strategic, data-driven approach to ensure client satisfaction and growth.

• Adopt a consultative approach to secure renewals and foster growth
• Provide technical support and identify market opportunities
• Conduct ongoing training to maximize product utilization
• Exceed client expectations consistently

Experience: The ideal candidate will have a background in Paid Media (preferably Search or Social), with proven technical and analytical skills.

• Experience with Paid Media channels (Search, Social, or Programmatic)
• Client-facing experience
• Proactive, organized, and efficient
• Strong collaborator and team player

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