Client Director, Suffolk

Client Director

Location: Suffolk

Type: Full Time, Permanent

Role Overview: As a Client Director, your primary responsibility is to craft robust marketing strategies aligned with our clients’ business needs. You’ll be a seasoned professional, providing expert advice on strategy and marketing, collaborating closely with the Marketing Performance & Delivery Director to ensure client satisfaction and capitalize on growth opportunities.

Key Responsibilities & Skills:

1. Develop comprehensive marketing strategies with agreed objectives, KPIs, and a ‘Metric Map.’
2. Proactively recommend strategies to meet clients’ marketing or business goals.
3. Regularly review campaigns to enhance results and profitability.
4. Support Client Leads/Partners and the broader marketing team in high-profile scenarios.
5. Facilitate client onboarding for immediate value realization.
6. Manage marketing strategies within budget and scope.
7. Stay abreast of emerging tools, software, industry news, and legislation impacting digital marketing channels.
8. Collaboratively devise marketing strategies with clients, understanding diverse stakeholder needs.
9. Host impactful internal and client-facing meetings with a clear agenda.

Desired Experience:

1. 2+ years agency experience at the Account Director level or equivalent in-house experience.

Typical Weekly Allocation:

1. 60%: Client strategy and direction
2. 10%: Client Services Training, mentoring, and process refinement
3. 20%: Pitches or renewals for existing clients and new business
4. 10%: Self-development, training, and R&D initiatives

Performance Metrics:

1. 80%+ NPS on assigned clients
2. 50%+ individual billable utilization
3. 70%+ operational profit on clients and projects.

Perks and Benefits:

1. 1-day per fortnight R&D/Training
2. Premium barista coffee and cafe on site (all offices)
3. Inclusive fruit and hot beverages within the office (plus breakfast at London)
4. Complimentary gym membership (Suffolk Office)
5. Competitive salary
6. 15″ MacBook Pro, 27″ Monitor
7. 27 Days Holiday + 3 Days holiday between Christmas and New Year.
8. Diverse clients across all sectors
9. Annual employee awards
10. Conference & training budget

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