Chief of Staff to the Chief Product Officer

Location: London (On-site)

At SumUp, we are motivated by the purpose of leveling the playing field for small businesses. We empower small business owners by creating simple and affordable tools to manage payments, finance, and customer relationships. We are a passionate team that thrives on human connection, autonomy, and the desire to constantly learn, guided by our values ‘Founder’s Mentality’, ‘Team First’, and ‘We Care’. We aim to build an enduring organization that is people-positive, disciplined, and innovative from within. Agility is key to our success, and we foster an environment that supports it.

As we enhance our Product Management capabilities within our growing, integrated product ecosystem to deliver more value to small businesses, SumUp seeks a Chief of Staff to serve as a ‘right hand’ to our Chief Product Officer (CPO). The role’s purpose is to multiply the CPO function’s reach and effectiveness and elevate SumUp’s global Product Management chapter. This individual will implement best practices to boost operational efficiency, facilitate communication across various teams and levels, oversee strategic initiatives, and serve as a sounding board to the CPO. This role offers an opportunity to create positive change and advance your career within a fast-growing, innovative company. You will be encouraged to develop creative solutions and enjoy a vibrant, dynamic working environment. Your passion will inspire our product organization and positively impact small merchants globally.

What you’ll do

• Work closely with the CPO, Product VPs, and PM Leads to coordinate product planning cycles, increasing cross-tribe alignment and visibility.
• Drive the planning and adoption of Product Management chapter initiatives—progression frameworks, PM Bootcamp, Buddy schemes, and other Learning and Development initiatives.
• Coordinate with the Global Engineering Core, CTO Office, Design, and Product Marketing chapters to improve collaboration.
• Lead and execute specific product development projects where additional PM leadership is needed.
• Collaborate with the CPO and Strategy and Corporate Development Office on M&A opportunities, including product due diligence.
• Work with the global Product community to define and track product success metrics, informing decision-making.
• Assist the CPO in meeting preparations, public presentations, and decision-making by providing research and insights.
• Represent the CPO in meetings and forums as needed.
• Contribute to team culture, external networking, and activities that enhance SumUp’s employer brand.

Ideal Candidate Profile

• Strong product sense with a proven track record in product planning and development in software companies adopting industry best practices.
• Excellent project management skills.
• Ability to research, formulate positions, and craft compelling narratives on product topics.
• Experience working closely with engineering and design teams to develop joint processes.
• Exceptional written and stakeholder management skills.
• Proactive attitude, disciplined, and self-driven.
• Experience in FinTech or a regulated industry, or in a global, dynamic, multi-product tech environment, is preferred.

Why Join SumUp

• Be part of a diverse, global team from 92+ nationalities, with offices across four continents.
• Create your own career path, make an impact, and help shape the future for small businesses worldwide.
• Enjoy competitive compensation, paid leave, and benefits like the Sabbatical, mental health support, fitness, and language learning programs.
• Participate in team events, breakfasts, and social activities.
• Receive a budget for professional and personal development, including conferences and training.

About SumUp

SumUp aims to empower small businesses globally with simple, affordable tools. Over 4 million businesses in 36 markets rely on us for payment, finance, and customer management solutions. Our diverse team of over 3,000 people from more than 90 nationalities embodies our values of inclusivity, innovation, and continuous learning. We are committed to creating a respectful, harassment-free workplace and embracing diversity in our workforce. Join us and be part of a team driven by collaboration, innovation, and a shared vision of enabling small business success.

Job Application Tip

We understand candidates may not meet every criterion. If you don’t tick every box, don’t worry—there’s room to learn and grow with us.