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For Companies At a Glance
- Tasks: Engage customers, drive sales, and provide exceptional service in a dynamic retail environment.
- Company: Frasers is a vibrant retail destination with a rich history since 1849, offering a unique shopping experience.
- Benefits: Flexible hours, opportunities for personal development, and a fun team culture.
- Why this job: Join a passionate team, enhance customer experiences, and grow your skills in a fast-paced setting.
- Qualifications: Customer-facing experience, strong communication skills, and a desire to meet sales targets.
- Other info: This role has no guaranteed hours; flexibility is key as hours may vary weekly.
Company Description
About Frasers: Originally established with the Glasgow flagship in 1849, Frasers are dynamic retail destinations, designed as inspirational places to meet, explore and shop. Frasers stores boast an unrivalled range of beauty, fashion, premium and contemporary accessories, designer childrenswear, and homewares, with a focus on experience, brands and service – staying true to the vision set out by Hugh Fraser.
Job Description
The Role of Casual Sales Assistant: A customer-focused role driving customer loyalty and sales through the provision of an individual bespoke service. The role has accountability for delivering exceptional service to drive personal and business targets. It requires the need to inspire our customers through your belief and love of our products. We are looking for someone who strives to continuously learn and develop their service skills, product knowledge, and behaviours in our ever-changing retail environment. Successful candidates will take an active role in sharing ideas and identifying opportunities to enhance the store environment and grow the business. While this is a customer-facing role, we require an individual with the flexibility to support colleagues in other areas of the store when required from time to time.
Key Accountabilities:
- Greet and engage with customers on arrival and answer initial queries (e.g., buy and collect)
- Assist customers where security tags have been left on at the barriers
- Support on nearby tills if necessary
- Deliver a world-class customer experience that is unrivalled in the marketplace
- Help style customers by actively listening to their needs and showing attention to detail
- Introduce customers to and demonstrate enthusiasm for all multi-channel services to drive sales and loyalty
- Resolve queries effectively face-to-face or on the telephone
- Maintain replenishment standards and stockroom organization to ensure product availability
- Maintain high standards of personal presentation
- Support in-store events, providing ideas and feedback for improvements
- Maintain sophisticated retail and visual standards to attract customers and drive sales
- Participate in loss prevention activities
- Adhere to all health and safety policies at all times
Qualifications:
- Relevant customer-facing experience
- Passion for enhancing customers' shopping experience
- Desire and ability to meet sales targets
- Confident communication skills with colleagues and customers
- Team player attitude
Additional Information:
Think without limits - Think fast, fearlessly, and take the team with you. Own it and back yourself - Own the basics, your role, and the results. Be relevant - Relevant to our people, partners, and the planet. This role has no guaranteed hours; hours can vary week to week, and there may be weeks with no hours offered.
Casual Sales Assistant - Frasers employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Sales Assistant - Frasers
✨Tip Number 1
Familiarise yourself with Frasers' product range and brand ethos. Understanding the products you’ll be selling and the overall shopping experience they aim to provide will help you connect with customers and demonstrate genuine enthusiasm during your interactions.
✨Tip Number 2
Practice your customer engagement skills. Since this role is heavily focused on customer interaction, consider role-playing scenarios with friends or family to enhance your ability to greet customers warmly and handle queries effectively.
✨Tip Number 3
Showcase your flexibility and teamwork. Be prepared to discuss examples of how you've supported colleagues in previous roles or how you can adapt to various tasks within the store, as this is a key requirement for the position.
✨Tip Number 4
Stay updated on retail trends and customer service best practices. Being knowledgeable about current retail strategies and customer service excellence will not only impress during your discussions but also show your commitment to continuous learning and development.
We think you need these skills to ace Casual Sales Assistant - Frasers
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Casual Sales Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your relevant customer-facing experience in your CV and cover letter. Provide specific examples of how you've enhanced customers' shopping experiences and met sales targets in previous roles.
Demonstrate Passion: Convey your enthusiasm for the products and services offered by Frasers. Mention any personal experiences or interests that relate to the retail environment, showcasing your genuine passion for enhancing customer experiences.
Tailor Your Application: Customise your CV and cover letter for this specific role. Use keywords from the job description, such as 'customer-focused', 'team player', and 'flexibility', to demonstrate that you are a perfect fit for the position.
How to prepare for a job interview at TN United Kingdom
✨Show Your Passion for Customer Service
Frasers is all about delivering exceptional customer experiences. Make sure to express your enthusiasm for helping customers and share any relevant experiences where you went above and beyond to assist someone.
✨Demonstrate Product Knowledge
Familiarise yourself with the types of products Frasers offers, from beauty to homewares. During the interview, mention specific products or brands you love and how you would recommend them to customers.
✨Highlight Teamwork Skills
As a Casual Sales Assistant, you'll need to support your colleagues. Share examples of how you've successfully worked in a team environment and contributed to achieving common goals.
✨Be Ready to Discuss Flexibility
This role requires flexibility in supporting various areas of the store. Be prepared to discuss how you can adapt to different tasks and situations, showcasing your willingness to learn and grow within the role.
