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For Companies At a Glance
- Tasks: Connect clients with financial solutions and build lasting relationships.
- Company: Join Bank of America, a leader in finance dedicated to improving lives.
- Benefits: Enjoy competitive perks, a diverse workplace, and a focus on well-being.
- Why this job: Make a real impact on clients' financial journeys while developing your skills.
- Qualifications: Customer service skills, sales experience, and a passion for finance are essential.
- Other info: Flexible shifts available; training starts on October 7, 2024.
The predicted salary is between 30000 - 42000 £ per year.
At Bank of America, we are committed to helping make financial lives better through every connection. We foster a diverse and inclusive workplace, investing in our teammates' well-being and offering competitive benefits.
Role Purpose: This role connects clients with Bank of America's solutions to help achieve their financial goals.
Key Responsibilities:
- Build and deepen client relationships by understanding their financial needs
- Respond to inquiries with tailored solutions
- Sell banking products such as checking & savings accounts, credit cards, loans, etc.
- Identify client needs for licensed sales and refer to relevant partners
- Quote rates and terms for banking solutions
- Manage risk in transactions using available tools
Skills and Requirements:
- Relationship building and customer service skills
- Telephone sales and active listening
- Ability to multitask and handle objections
- Intermediate computer proficiency
- Passion for improving clients' financial lives
- Ability to engage empathetically with clients
- Growth mindset and openness to feedback
- Comfort with change and learning new technology
Preferred Experience:
- Financial services background
- Sales, cross-selling, or upselling experience
- Experience in contact centers or as a Personal Banker
Training and Schedule:
- Start Date: Monday, October 7, 2024
- Schedule: Mon-Fri, 9:00am-5:30pm EST
- Shift: 1st and 2nd shifts available (closed on Sundays)
- Hours per week: 40
Call Center Banker- Specialist -Spanish 1st and 2nd Shift employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Banker- Specialist -Spanish 1st and 2nd Shift
✨Tip Number 1
Familiarise yourself with Bank of America's products and services. Understanding their offerings will help you engage more effectively with clients and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your active listening skills. In a call centre environment, being able to listen and respond appropriately to client needs is crucial, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Brush up on your sales techniques, especially in a financial context. Being able to articulate how you can meet client needs with specific banking products will set you apart from other candidates.
✨Tip Number 4
Showcase your adaptability and willingness to learn new technologies. Since the role involves managing transactions using various tools, demonstrating your comfort with change can make a positive impression.
We think you need these skills to ace Call Center Banker- Specialist -Spanish 1st and 2nd Shift
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales, particularly in the financial sector. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping clients achieve their financial goals. Mention specific examples of how you've successfully built client relationships or sold financial products in the past.
Highlight Language Skills: Since this role requires Spanish proficiency, be sure to emphasise your language skills prominently in your application. Include any relevant certifications or experiences that demonstrate your fluency.
Showcase Soft Skills: In your application, highlight your relationship-building abilities, active listening skills, and adaptability. Provide examples of how you've effectively managed client inquiries and objections in previous roles.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Language Skills
Since this role requires Spanish proficiency, be prepared to demonstrate your language skills during the interview. Practice common banking phrases and responses in Spanish to show your fluency and confidence.
✨Understand Banking Products
Familiarise yourself with the various banking products that Bank of America offers. Be ready to discuss how you would recommend these products to clients based on their financial needs, showcasing your understanding of the role.
✨Demonstrate Empathy and Active Listening
Highlight your ability to engage empathetically with clients. Prepare examples from your past experiences where you successfully listened to client concerns and provided tailored solutions, as this is crucial for building relationships.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and sales skills. Think of situations where you had to balance service requests with sales opportunities, and be ready to explain your thought process and outcomes.
