Business Process Manager

At Munich Re Specialty Group (MRSG), individuality and intellectual curiosity is a key driver for our success and innovation. We believe that leveraging a variety of perspectives and backgrounds, and empowering all employees to make an impact, will motivate us to perform at our best and give us a competitive edge. We know there is always more work to be done, but we’re committed to building a strong and inclusive culture where everyone is welcomed and valued for their “own expression of self-identity”.

MRSG is part of the Munich RE group. We are known for our dedication to excellence and quality of service provision across both primary and reinsurance. As well as operating in the Lloyd’s of London market, we conduct our business via a global network of service companies, with offices located in the UK, Ireland, the United States, Asia, including Singapore, Labuan and Dubai. Our group of companies provide solutions covering Casualty, Marine & Cargo, Aerospace, Cyber, Political Violence, Trade Credit and Property, Contingency and Yacht. Our purpose is to inspire our clients and people with the confidence and freedom to explore, create and build – to enable people and businesses to thrive.

Overall objective: This individual will create and document the As-IS and TO-Be processes for the required business units. Working with the divisional leadership to map out and create a blueprint for different customer journeys in the insurance value chain. They will identify opportunities for process standardisation, simplification, task reallocation, automation and understand & document business requirements for IT development. This individual will manage change and continuous improvement to reduce process waste & risk for more efficient and effective ways of working.

Responsibilities:

• Ensure all processes are documented as per the company methodology.
• Understand the business objectives, responsibilities & processes to identify opportunities for front-office process digitalization/automation or process waste reduction.
• Prioritise work based on effort and impact and manage initiatives through to conclusion.
• Facilitate cross departmental change initiatives for process improvement.
• Lead projects that will increase process automation, facilitate task alignment to skill set, eliminate process waste and/or reduce process risk.
• Act as interface to collect business requirements for both internal and external stakeholders which inform the development of digital applications to support the Business Managers to monitor and supervise outsourced activities.
• Work with IT to prioritise the pipeline of development, test and sign off development in sprint reviews.
• Assess and document process control effectiveness.
• Agree action plans for improvement & devise a reporting mechanism to demonstrate process risk status.
• Ensure the process landscape is accurate and up to date by mapping new or amended processes.
• Identify areas of automation or improvement.
• Manage projects that relate to process improvement in collaboration with departments or outsourced partners.
• Produce project documentation, action tracking and communicate changes.
• Work against plan and collaborate within the company (incl. branch locations) to inform the development of a business application to automate the management, oversight & monitoring of outsourced relationships.
• Add requirements to a pipeline of IT development by understanding the business needs, collating business user requirements and attend prioritisation meetings to drive development.
• Complete associated user acceptance testing.
• Measure process control effectiveness and investigate areas of identified poor control (high risk), prioritise and facilitate improvements to reduce risk and produce the associated reporting.
• Help drive forward good Conduct for the business to deliver the best outcomes for customers / policyholders.

Knowledge and Skills:

• Understanding of primary insurance business models, processes and entire value chain.
• Ability to create visual representation of business journeys.
• Proven track record in project and change management.
• Solution and detail oriented with experience of process mapping and process improvement.
• Strong analytical skills and the ability to derive suitable use cases to describe business requirements.
• Understanding of process documentation systems.
• Excellent stakeholder management and is engaging and personable in character.

Education and Professional Qualifications:

• Higher classification university degree, preferably in business or analytical subject.
• Advanced insurance qualifications (or making significant progress towards them).
• Office 365 (MS Teams, PowerPoint, Excel, Word).
• PowerBI.
• Power Apps/Power Automate.
• Process Mapping Software (Visio or similar).

Your career with us: At MRSG, you’ll find the flexibility, development and support you need to excel your career combined with a competitive salary and a benefits package that promotes wellbeing and work-life balance, on top of the standard features that include a non-contributory pension, private medical care, life assurance and more!