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- Tasks: Greet customers, sell beauty products, and provide exceptional service.
- Company: Join the luxury world of Hermès Parfums & Beauté at Selfridges London.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Be part of a prestigious brand and inspire customers with your passion for beauty.
- Qualifications: Two years of higher education in cosmetics sales and one year of relevant experience required.
- Other info: Fluent English is essential; additional languages are a plus.
The predicted salary is between 24000 - 36000 £ per year.
Greet all customers warmly, and provide exceptional service levels reflecting the company guidelines with a bespoke approach. Listen attentively to customers’ requirements. Inspire customers to dream by introducing them to our products. Sell our perfume and cosmetics products with enthusiasm and deliver the highest quality after-sales service. Demonstrate an excellent knowledge of the house’s products and recommend additional sales alongside the product(s) initially chosen by the customer. Keep the counter clean and tidy, maintaining the highest levels of housekeeping standards at all times. Contribute to essential sales tasks (cleanliness, supplies, inventory, labelling) and ensure customers enjoy a unique experience. Put in place point-of-sale promotional events and use the materials according to the guidelines supplied by the operational marketing department. Share your skills and expertise with other ambassadors, Hermès Beauty Experts and the Head Office team.
Education and/or work experience: You have at least two years’ higher education in cosmetics sales. You have at least one years’ successful experience in a cosmetics sales post for a well-known quality house or retailer.
Expertise: You must demonstrate a keen interest in perfume and beauty products and have a good knowledge of at least one area in the sector (fragrance, skincare, makeup). Fluent English is essential, with additional languages being an advantage.
Personal and environmental presentation: Ensure a high standard of housekeeping on counter at all times. Ensure personal grooming is maintained to consistently high standards. Being in direct contact with our customers, you have a warm and friendly approach and are enthusiastic with engaging interpersonal skills. Demonstrate a genuine passion for our products and enjoy evoking imagery for customers through stories and anecdotes. With a strong sense of service, you are particularly aware of the needs of people around you and demonstrate empathy and openness. Enjoy working in a fast-paced sales environment. Demonstrate a strong team spirit and share your experiences and expertise with enthusiasm.
Brand Ambassador - Fixed Term Contract - Hermès Parfums & Beauté Selfridges London employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Ambassador - Fixed Term Contract - Hermès Parfums & Beauté Selfridges London
✨Tip Number 1
Familiarise yourself with Hermès' product range, especially their perfumes and cosmetics. Being able to discuss specific products and share your personal experiences with them will show your genuine passion and knowledge during the interview.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a mock sales scenario. This will help you refine your ability to listen attentively and respond to customer needs, which is crucial for this role.
✨Tip Number 3
Research the latest trends in the beauty industry, particularly in fragrances and skincare. Being up-to-date with current trends will allow you to engage customers more effectively and demonstrate your expertise.
✨Tip Number 4
Network with current or former employees of Hermès or similar brands. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Brand Ambassador - Fixed Term Contract - Hermès Parfums & Beauté Selfridges London
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your relevant experience in cosmetics sales and customer service, as these are crucial for the Brand Ambassador position.
Tailor Your CV: Customise your CV to reflect your experience in cosmetics sales and your passion for beauty products. Include specific examples of how you've provided exceptional customer service and met sales targets in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for Hermès products and your understanding of the brand. Use anecdotes to illustrate your interpersonal skills and ability to engage customers effectively.
Highlight Language Skills: If you speak additional languages, make sure to mention them in your application. This can set you apart from other candidates and is particularly valuable in a diverse retail environment like Selfridges.
How to prepare for a job interview at TN United Kingdom
✨Show Your Passion for Beauty
Make sure to express your genuine enthusiasm for perfume and beauty products during the interview. Share personal stories or experiences that highlight your interest in the industry, as this will resonate well with the interviewers.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Highlight your ability to listen attentively to customers' needs and how you went above and beyond to ensure their satisfaction.
✨Know the Products Inside Out
Familiarise yourself with Hermès Parfums & Beauté's product range before the interview. Be ready to discuss specific products, their features, and how they can benefit customers, showcasing your knowledge and expertise.
✨Exude Professionalism and Presentation
Since personal grooming and presentation are crucial for this role, ensure you dress appropriately for the interview. Maintain a polished appearance and demonstrate your understanding of the high standards expected in a luxury retail environment.
