Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with candidates, manage bookings, and resolve queries in a fast-paced environment.
- Company: Join Bank Partners, part of Acacium Group, a leading healthcare staffing provider in the UK.
- Benefits: Enjoy hybrid working, career development, discounts, health insurance, and more!
- Why this job: Make a real impact in healthcare while growing your career in a supportive team.
- Qualifications: Customer service experience, strong communication skills, and proficiency in MS Office required.
- Other info: Flexible shifts with one weekend off every five weeks.
The predicted salary is between 28800 - 43200 £ per year.
Newcastle-under-Lyme with hybrid working opportunities once fully trained. Permanent, full time. Shifts between 6am and 10pm Monday to Sunday on a rota basis (1 weekend in 5).
Unlock your potential: Join our dynamic team at Bank Partners, where we are dedicated to delivering exceptional healthcare bookings services. We pride ourselves on putting customer service at the heart of everything we do. As a Bookings Partner, you will play a crucial role in ensuring our staffing services run smoothly. We are looking for a customer driven individual to drive our customer service efforts. By putting our customers at the heart of everything we do, you will be accountable for building candidate relationships, ensuring candidate retention, and driving fill rate by booking candidates into shifts.
Bank Partners (part of Acacium Group) is an established, reputable, multi-award-winning business that provides high-quality, independent staffing and services to some of the largest trusts in the NHS. We work in partnership with each of our trusts to support staff shortages across the wards seamlessly and efficiently. Our highly skilled healthcare professionals work with us because we’re able to offer them opportunities at some of the most prestigious NHS Foundation Trusts and hospitals in the UK.
Every day you will:
- Engage with candidates by proactively reaching out to check their availability, identify suitable candidates for priority shifts and encourage them to update their future availability.
- Keep an up to date understanding of candidates’ skills and experience as well as the expectations of management within the trusts.
- Collaborate with your Team Leader and Bank Business partners to gain insights and updates on priority areas, driving activity as needed.
- Address and resolve candidate queries promptly and efficiently.
- Successfully drive booking activity, working closely with the Team Leader to achieve targets.
What's in it for you?
We love exceptional people, and in return, we offer an exciting place to work, with a wide range of benefits, rewards and opportunities to grow your career, including:
- Dedication to developing you and your career - we can give you the tools, guidance and support you need to be successful in your career.
- Progression and development opportunities across a global organisation with over 20 different brands.
- Regular events and incentives.
- Discounted Tastecard membership.
- Reward Portal, offering discounts on shops, restaurants and bars.
- Free flu vaccinations.
- Cycle to Work scheme.
- Health Assessments and Dental Insurance.
- Life Assurance, Critical Illness Cover and Private Medical Insurance.
Join us and make a difference!
If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner. We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.
Join us and play a key part of shaping the future of society and improving people’s lives!
To thrive in this role, you must ideally have:
- Previous experience in customer service or call handling.
- Excellent written and verbal communication skills.
- A high attention to detail and ability to thrive in a fast paced environment.
- Proficient IT skills, including experience with MS Office packages.
Our Inclusion Commitment: We are passionately committed to being a truly inclusive and diverse company - it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.
Bookings Partner employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bookings Partner
✨Tip Number 1
Familiarise yourself with the healthcare sector, especially the NHS. Understanding the challenges and dynamics of staffing in healthcare will help you engage more effectively with candidates and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, both verbal and written. As a Bookings Partner, you'll need to convey information clearly and build rapport with candidates, so being articulate and personable is key.
✨Tip Number 3
Get comfortable with using various IT tools and software, particularly MS Office. Being proficient in these applications will not only help you manage bookings efficiently but also enhance your overall productivity.
✨Tip Number 4
Network with current or former employees of Bank Partners or similar organisations. They can provide valuable insights into the company culture and expectations, which can give you an edge during the interview process.
We think you need these skills to ace Bookings Partner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or call handling. Emphasise any roles where you engaged with clients or managed bookings, as this will resonate with the responsibilities of a Bookings Partner.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the healthcare sector. Mention specific examples of how you've successfully resolved customer queries or improved service delivery in previous roles.
Highlight Relevant Skills: In your application, clearly outline your proficiency in IT skills, particularly with MS Office packages. Also, mention your attention to detail and ability to thrive in fast-paced environments, as these are crucial for the role.
Showcase Your Commitment to Inclusion: Reflect on your commitment to diversity and inclusion in your application. Share any experiences or initiatives you've been part of that align with the company's values of Putting People First and being inclusive.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Customer Service Skills
Since the role of a Bookings Partner revolves around customer service, be prepared to share specific examples from your previous experience. Highlight situations where you successfully resolved issues or improved customer satisfaction.
✨Demonstrate Attention to Detail
This position requires a high level of attention to detail. During the interview, mention instances where your meticulous nature helped prevent errors or enhanced efficiency in your previous roles.
✨Familiarise Yourself with the Company Values
Bank Partners emphasises values like 'Putting People First' and 'Driven by Excellence'. Research these values and think about how your personal values align with them. Be ready to discuss this alignment during your interview.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle pressure. Practice responding to hypothetical situations related to candidate engagement and booking challenges to demonstrate your critical thinking skills.
