Boathouse Operations Manager

Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community. At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best.

On top of a competitive salary and flexible working environment, employees will also receive:

• 30 days of annual leave (plus 8 bank holidays)
• 3 additional free days off at Christmas
• Life Insurance
• Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
• A variety of social and wellbeing activities each month
• Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
• Free Gym Membership
• Free breakfasts/snacks

Reports to: Area Manager

Contract: Permanent, Full Time

Work Arrangement: 40 hours per week

DBS: Basic

Role Overview: We are looking for a passionate Boathouse Operations Manager to join our team at Barn Elms Boathouse! This person will be responsible for managing the day-to-day operation of the site, providing all customers with a high quality standard of service, and being the first point of contact if any operational issues arise. Working with the Area Manager and Rowing and Development Manager, one of the aims of this post will be to support with the growth and development of Barn Elms Boathouse.

The Leisure Team are passionate about benefitting the local community through sports and leisure activities. We are experts in our service and pride ourselves on our customer experience and inclusivity through affordable or complementary programmes reaching those that need it the most. The leisure team want to enrich all lives within Wandsworth leading on the needs of the community, delivering programmes that reach out to local places and people, removing barriers and increasing access to activity.

Main Duties/Responsibilities:

• Responsible for customer relations, ensuring all enquiries are dealt with promptly.
• To supervise and assist customers in using the facilities in an appropriate and safe manner, ensuring compliance with regulations and conditions of hire as stated in the site’s Operational Procedures at all times.
• Providing line management to staff including 1:1s, appraisals, work plans, performance monitoring, and preparing and authorising pay claims.
• Act as a Club Welfare Officer, dealing with any major safeguarding issues and authorising DBS applications through the British Rowing system.
• Ensure the security of the building, including undertaking checks and tours of the building as required, maintaining records, and liaising with security contractors.
• Assist with the recruitment, training, and performance management of all permanent and casual staff across the site.
• Directly managing staff on duty.
• Work alongside the Rowing and Development Manager to help develop activities and events aimed at maximising the use of the facilities, liaising with schools, clubs, associations, individuals and groups to promote and encourage use of the facilities.
• Maintain user agreements across the site for hire of storage areas and regular usage of the facility.
• Explore areas for development.
• Demonstrate a flexible approach to the facility and a willingness to explore new areas of income generation with the introduction of new activities and the expansion of existing activities.
• Ensure all Health and Safety and Safeguarding duties are carried out in accordance with the procedures in place at the site including reporting any incidents, accidents, hazards, repair requests or near misses as per Site’s Health and Safety procedures.
• Responsible for ensuring that all administrative and financial procedures for the site are carried out in accordance with Enable and Audit Service guidelines.
• Complete managerial tasks including but not limited to weekly banking, team meetings, staff inductions and dealing with complaints.
• Work with coaches to organise entry for events and races, including transportation of boats to and from events.

This is an exciting opportunity to be a part of a company that positively impacts the community around them! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts. If this role is not quite right, however you are still interested in working at Enable, then we encourage you to get in touch today.

Enable is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be.