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- Tasks: Lead a dynamic team to create unforgettable guest experiences at TOCA Social.
- Company: TOCA Social is revolutionizing dining and entertainment with a unique football twist.
- Benefits: Enjoy free meals, discounts, and access to complimentary TOCA games!
- Why this job: Join a fun, energetic environment where your leadership can shine and grow.
- Qualifications: 3+ years in bar roles and 1-2 years in management; flexible hours required.
- Other info: Exciting growth opportunities as we expand to new locations!
The predicted salary is between 36000 - 60000 £ per year.
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Bar & Hospitality Manager – O2, London
Client:
TOCA Social
Location:
London, United Kingdom
Job Category:
Hospitality
EU work permit required:
Yes
Job Reference:
8cc901767cdf
Job Views:
5
Posted:
13.02.2025
Expiry Date:
30.03.2025
Job Description:
TOCA Social is the world’s first dining and entertainment experience with a football twist, and it’s set to change the game! We are ready for global growth with venues already operating in The O2, London and The Bullring, Birmingham. Our next venues open in London, Mexico, and Dallas in 2025!
At TOCA Social, Everybody Plays ! Football knowledge is not required, so if you thrive in an energetic and fun environment, you’ll quickly fall in love with our concept!
Job Overview
At TOCA Social, we see a direct link between the quality of our guest experience and the happiness of our teammates, meaning our teammates are at the centre of everything we do! Our Hospitality Managers are responsible for bringing together multiple elements of our guests’ journey together to deliver memorable experiences! The ideal candidate will have previous experience in competitive socialising or hospitality venues and the ability to lead with the 51% attributes that are core to our culture.
Location : TOCA Social, The O2, Peninsula Square, SE10 0DX
Reports to : Deputy General Manager
Role Scope & Responsibilities:
- Leading a diverse and dynamic team whilst anticipating and exceeding the needs of our guests
- Creating a ‘Greatest Of All Time’ team culture
- Managing teammates with excellent communication skills (written & verbal) and embracing teammate and guest differences
- Providing coaching to teammates and developing their skills to allow them to reach their full potential and growth with the brand
- Ensuring that drink product and service brand standards are upheld at all times
- Responsibility for all ordering, cellar and stock management to achieve variance and margin targets
- Providing a safe environment for all teammates and over 300,000+ annual guests through partnering with our H&S partners and venue leaders
- Ensure accurate scheduling of teammates whilst anticipating seasonal labour changes
- Complete reactive and preventative maintenance checks through daily walk-throughs and good processes
- Resolve issues with grace and empathy, focused on always finding the best outcome for all guests
- Leading from both behind and in front of our bars to create a best in class guest experience and supporting teammates in following consistent steps of service
- Assist with recruitment, onboarding, training and development of new teammates
- Delivering on financial KPIs from revenue to cost management
Qualifications & Experience:
- 3 years + experience working in a bar department
- 1-2 + years management experience in hospitality
- Ability to work flexible hours each week
- WSET Level 2 (desired but not essential)
- Personal license
You’ll have full access to our TOCA Treats, which includes (but is not limited to!):
- Complimentary TOCA games!
- Huge discounts on our F&B
- Free meal whilst on shift
- Local retail & hospitality discounts!
- Teammate Assistance Programme with access to free counselling sessions
- Cycle 2 Work Scheme
- Great progression opportunities as we expand!
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Bar & Hospitality Manager- O2, London, London employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bar & Hospitality Manager- O2, London, London
✨Tip Number 1
Familiarize yourself with TOCA Social's unique concept of combining dining and football. Understanding their brand and how they create memorable experiences will help you stand out during the interview process.
✨Tip Number 2
Highlight your experience in competitive socializing or hospitality venues. Be ready to share specific examples of how you've led teams and created exceptional guest experiences in similar environments.
✨Tip Number 3
Demonstrate your leadership skills by discussing how you've developed team culture and coached teammates in previous roles. This aligns perfectly with TOCA Social's focus on teammate happiness and growth.
✨Tip Number 4
Prepare to discuss your approach to managing financial KPIs and stock management. Showing that you can balance guest satisfaction with operational efficiency will be key to landing this role.
We think you need these skills to ace Bar & Hospitality Manager- O2, London, London
Some tips for your application 🫡
Understand the Company Culture: Familiarize yourself with TOCA Social's unique dining and entertainment concept. Highlight your enthusiasm for creating memorable guest experiences and how you can contribute to their vibrant team culture.
Tailor Your CV: Make sure your CV reflects your relevant experience in hospitality and management. Emphasize any previous roles in competitive socializing venues and your ability to lead diverse teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific examples of how you've exceeded guest expectations in past positions.
Highlight Relevant Skills: In your application, focus on key skills such as communication, team leadership, and problem-solving. Provide examples of how you've successfully managed teams and improved guest experiences.
How to prepare for a job interview at TN United Kingdom
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry and how it aligns with TOCA Social's fun and energetic environment. Share specific examples of how you've created memorable guest experiences in your previous roles.
✨Demonstrate Leadership Skills
As a Bar & Hospitality Manager, you'll be leading a diverse team. Prepare to discuss your management style and provide examples of how you've successfully coached and developed teammates in the past.
✨Understand the Brand and Its Values
Familiarize yourself with TOCA Social's unique concept and values. Be ready to discuss how you can contribute to creating a 'Greatest Of All Time' team culture and how you would uphold their service standards.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Think of scenarios where you've resolved issues with grace and empathy, focusing on achieving the best outcomes for guests.
