Aviation / GDS Analyst

Job Title: Aviation / GDS Analyst

Location: Dorking – One Dorking Office Park

Department: IT

What you’ll be doing:

1. Document requirements precisely and fully; create requirement specifications and work with suppliers to clarify requirements and evaluate their solution proposals.
2. Support testing and deployment of new developments; either test the development him/herself (and report any issues back to the developers) or work with testers/business owners to do this.
3. Help prepare training materials ready to hand over to business users.
4. Analyse in detail how the following types of interfaces should be used to address business requirements, to the level of how each element is populated:

1. Real-time query/response (typically using HTML with XML or JSON, with or without SOAP).
2. Database-oriented, i.e. using queries to a relational database.
3. File-oriented, typically using XML but sometimes delimited (e.g. CSV) or fixed-length (‘flat’) formats.
4. Robotic, i.e. where a system emulates the actions of a human user, normally used with legacy systems where a more suitable interface is not available.

1. Desktop tool, in both cryptic and graphical modes.
2. Application Programming Interfaces (APIs).
3. Galileo Search Control Console (SCC) tool or another GDS’s equivalent.

1. Flight searching/shopping.
2. Fare quote/pricing.
3. Reservations, i.e. creation of the Booking File/PNR.
4. Queue handling for post-booking changes, especially schedule changes and updates to ticketing time limits.
5. Ticketing and BSP reporting.

General duties:

1. Actively champion and promote DERTOUR.
2. Incorporate the DERTOUR Code of Conduct principles into everyday work practices.
3. Continually develop personal knowledge and expertise, be pro-active and work with autonomy.
4. Fulfil team activities; attend regular team meetings and Divisional stand-ups.
5. Maintain confidentiality of company and all customer information.
6. Ensure all health & safety legislation, company policies and GDPR guidelines are adhered to.
7. Be positive in undertaking any reasonable duties relevant to the position to ensure the success of the department.

You will have:

Essential:

1. An advanced user of Microsoft Word and Excel and also familiar with PowerPoint, Visio, and Microsoft Project.
2. At least a high-level understanding of current IT architecture approaches and networking (especially TCP/IP).
3. Good knowledge of how the travel industry and especially tour operators work is essential, from commercial, operational and technical points of view.
4. A thorough appreciation of the commercial and technical issues involved in selling leisure air travel. The primary focus is on full-service/IATA carriers, but knowledge of low-cost carriers (LCCs) would also be very useful.
5. Experience of working with one or more major Global Distribution Systems (GDS).
6. Experience of working with technical aggregators (e.g. Travelfusion).
7. Experience with ‘on demand’ accommodation providers, i.e. where an online request is made for current availability and pricing (including Destination Management Companies (DMCs) and bed banks e.g. Hotelbeds).

Desirable:

1. Knowledge of relational databases and query technology (i.e. SQL and reporting tools).
2. A general understanding of current Internet/web technology.
3. Previous roles as a developer, systems tester, or technical analyst.
4. Exposure to interface test tools such as SoapUI or Postman.
5. Experience with Travelport Galileo, Smartpoint, Travelport uAPI, Travelport Search Control Console.
6. An understanding of the different types of air fares (published, private, negotiated …), fare rules/conditions and how access to non-published fares is controlled.
7. Any experience with Travelfusion.
8. Experience working with land content providers, e.g. cruise, car hire, rail, local services (transfers/excursions).
9. Practical experience integrating payment processing into a sales system would be useful, along with back-office accounting systems and IATA BSP reporting, handoffs, and reconciliation.

Personal qualities:

1. The analyst has to be able to communicate clearly, both verbally and in writing.
2. A self-motivated achiever who gains satisfaction from meeting deadlines.
3. Ability to work under pressure, take ownership of issues, multitask and prioritise.
4. Strong, adaptable and resilient.
5. Good organisation with attention to detail.

In return you’ll receive the following:

• Opportunity to work for the ‘Best Place to work in Travel’, with like-minded colleagues.
• Competitive salary.
• Perkbox – discounts and rewards programme.
• Company matched pension scheme – up to 5% (for this level).
• 25 days holiday, plus bank holidays (increases with length of service).
• Enjoy your birthday off.
• Free annual travel insurance, which includes your family and/or partner.
• Long service bonuses.
• Free eye tests.
• Flexible hybrid working trial.
• Cycle to work scheme.
• Discounted Holidays and prize draws.

Please note: If you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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Created on 22/01/2025 by TN United Kingdom

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