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- Tasks: Join our Field Engineering team as an AV Field Service Engineer, providing top-notch technical support.
- Company: Work with a leading global AV integrator known for enhancing communication and collaboration worldwide.
- Benefits: Enjoy competitive pay, benefits package, and opportunities for professional growth.
- Why this job: Be part of a dynamic team, solve real-world problems, and make a global impact in AV technology.
- Qualifications: Experience in AV/VC/UC technologies and excellent communication skills are essential.
- Other info: Roles available in Paris, Frankfurt, and Zurich; EU work permit required.
The predicted salary is between 36000 - 60000 £ per year.
Social network you want to login/join with:
Client:
Jacobs Massey
Location:
null, United Kingdom
Job Category:
–
EU work permit required:
Yes
Job Reference:
62c782e62a28
Job Views:
90
Posted:
03.03.2025
Job Description:
Job Description
We have 3 separate roles in Paris, Frankfurt & Zurich. Our client is looking for an engineer in each location.
Our client is a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.
Our immediate requirement is for an experienced AV Field Service Engineer to be a key part of our Field Engineering team, representing our client in Europe, taking full responsibility for maintaining high levels of Customer Service through onsite attendance and remote technical support. Due to the nature of the Support Services business, these areas are subject to tight SLA’s and KPI’s.
You shall develop and sustain excellent Customer relations whilst providing first-class technical support for immediate fault resolution. You will be responsible for ensuring fault resolution is to Client satisfaction, ensuring the commercial impact of the account is upheld. You shall be responsible for the management and timely updating of fault tickets.
This is an exciting opportunity for an exceptional, experienced AV Field Service Engineer to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package.
About The Company:
Our client designs, integrates and supports blended technology solutions with AV, UC and beyond, including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication.
From reviewing technology to integration to post-deployment support, you’re in safe hands when you trust your AV and UC to our client. We are recognized as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meet the demands and challenges of a globalized marketplace, keeping the lines of communication and collaboration open.
From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC), our dedicated teams manage, monitor and protect our global clients’ business-critical AV systems architecture, products, and technologies.
Key Responsibilities:
- Field service engineering work as required
- Onsite Service Engineering covering client sites as required
- Travelling to Client sites (including European travel if required)
- Site and event coordination and support
- Preventative Maintenance calls as required
- Rotation of client sites as required
- Site surveys
- Small works installations, including handover to Client
- Working any rotational shift basis as required
- Administration necessary to support engineering role
Knowledge in the following manufacturers:
Crestron, Qsys, Biamp, Dante, Shure, Extron, Kramer, Lightware, Poly/Cisco, Teams/Zoom, IPTV (Exterity/Tripleplay/One Lan)
Desirable skills:
- Technically proficient in AV/VC/UC technologies
- Able to manage Client communications and escalations
- Calm under pressure
- Ability to take responsibility
- Ability to multi-task and prioritize
- Excellent communicator on both telephone and email
- Meticulous attention to detail
- Organized
- Flexible approach
#J-18808-Ljbffr
AV Field Service Engineer (Europe) employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AV Field Service Engineer (Europe)
✨Tip Number 1
Familiarize yourself with the specific AV technologies mentioned in the job description, such as Crestron, Qsys, and Biamp. Having hands-on experience or certifications in these areas can significantly boost your chances of impressing during the interview.
✨Tip Number 2
Highlight any previous experience you have with customer service, especially in technical support roles. Being able to demonstrate your ability to maintain high levels of customer satisfaction will be crucial for this position.
✨Tip Number 3
Prepare to discuss your experience with fault resolution and ticket management. Be ready to provide examples of how you've successfully handled technical issues under tight deadlines, as this is a key aspect of the role.
✨Tip Number 4
Since the role requires travel across Europe, make sure to express your flexibility and willingness to travel. Mention any previous experience you have working in different locations or with international clients to showcase your adaptability.
We think you need these skills to ace AV Field Service Engineer (Europe)
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and requirements of the AV Field Service Engineer position. Highlight your relevant experience in AV technologies and customer service in your application.
Tailor Your CV: Customize your CV to reflect your experience with the specific AV technologies mentioned in the job description, such as Crestron, Qsys, and Biamp. Emphasize any previous roles that involved onsite support and client communication.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for AV technology and your ability to maintain high levels of customer service. Mention specific examples of how you've successfully resolved technical issues in the past.
Highlight Relevant Skills: In your application, make sure to highlight skills that are crucial for this role, such as your ability to manage client communications, work under pressure, and your meticulous attention to detail. Use examples to demonstrate these skills.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with AV/VC/UC technologies, especially with the manufacturers mentioned in the job description. Highlight specific projects where you successfully resolved technical issues or improved service delivery.
✨Demonstrate Customer Service Skills
Since maintaining high levels of customer service is crucial, share examples of how you've built and sustained excellent customer relations in previous roles. Emphasize your ability to handle client communications and escalations effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills under pressure. Prepare to discuss how you would manage fault resolution within tight SLAs and KPIs, and provide examples from your past experiences.
✨Exhibit Organizational Skills
Discuss how you prioritize tasks and manage multiple responsibilities, especially when traveling to different client sites. Mention any tools or methods you use to stay organized and ensure timely updates on fault tickets.
