Automotive Service Advisor

Job Description: Service Advisor

As a Service Advisor, you will be friendly and professional, serving as the first point of contact for customers visiting the dealership.

Your responsibilities will include:

1. Dealing with customer requirements for service and vehicle repairs in an efficient and courteous manner to ensure high customer satisfaction.
2. Handling all service enquiries via telephone, email, and face-to-face interactions.
3. Managing the allocation and handover of courtesy cars.
4. Liaising with workshop teams to ensure the timely completion of customer vehicles.
5. Upselling additional works, service plans, and warranties.

Opportunities for internal promotions are available for the right candidates.

Requirements:

• Previous dealership customer service experience is essential.
• Full UK driving license is required.

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