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- Tasks: Lead a team to analyze train delays and ensure accurate reporting in real-time.
- Company: Join a dynamic team focused on improving train operations and customer satisfaction.
- Benefits: Enjoy a supportive work environment with opportunities for professional growth.
- Why this job: Make a real impact on train services while developing your leadership skills.
- Qualifications: Experience in people management and knowledge of rail industry processes is essential.
- Other info: This role requires strong communication skills and a proactive approach to problem-solving.
The predicted salary is between 36000 - 60000 £ per year.
As part of our work to understand the causes of train delay and build strategies for improvement, we have a team of Train Delay Attributors that work in our 24/7 control centre and attribute all train delay to root causes – in real time.
This role will manage a team of attribution staff, ensuring they have the support and leadership they need to make this process as accurate as possible – in line with our processes and the contractual obligations we have to train operators.
About the role
Here are some of the duties your role will include:
- Provide overall direction with regard to the application of the delay attribution guide, providing support and guidance to relevant managers across the route.
- Apply consistent standards throughout the route for all delay attribution and TRUST incident creations.
- Lead the capture of train delays in line with KPI reporting.
- Undertake briefing of staff on changes to the delay attribution process and guides.
- Promote understanding of the delay attribution process with customers, contractors and other interested parties.
- Provide technical support and advice to the Customer Service team in respect of TRUST / TRUST D.A.
- Assist with the development of data capture contingency plans and monitor the introduction in the event of TRUST failure.
- Assist with real time support to the route control during disruption.
- Undertake competency assessments identifying, recording and implementing any development needs.
What you will bring to the role:
- Experience of managing people
- Knowledge of Network Rail people management policies and procedures
- Detailed understanding of business process manual and commercial environment
It’s desirable if you have it to help give you context to the role:
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Attribution Manager employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Attribution Manager
✨Tip Number 1
Familiarize yourself with the delay attribution guide and Network Rail's people management policies. Understanding these documents will help you demonstrate your knowledge during the interview and show that you're ready to lead a team effectively.
✨Tip Number 2
Highlight any previous experience you have in managing teams, especially in high-pressure environments. Be prepared to discuss specific examples of how you've supported your team and improved processes in the past.
✨Tip Number 3
Show your understanding of KPI reporting and how it relates to train delays. Being able to articulate how you would capture and report on these metrics will set you apart as a candidate who can drive performance.
✨Tip Number 4
Prepare to discuss how you would handle real-time disruptions and support your team during these events. Having a clear strategy for managing such situations will demonstrate your readiness for the role.
We think you need these skills to ace Attribution Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and requirements. Tailor your application to highlight your relevant experience in managing teams and understanding delay attribution processes.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in people management and any familiarity with Network Rail policies. Provide specific examples of how you've successfully led teams or improved processes in previous roles.
Showcase Technical Knowledge: Demonstrate your understanding of the technical aspects related to train delays and incident reporting. Mention any relevant tools or systems you have used, such as TRUST, and how you have applied them in past positions.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarizes your qualifications but also expresses your enthusiasm for the role. Discuss how you can contribute to improving the delay attribution process and supporting your team effectively.
How to prepare for a job interview at TN United Kingdom
✨Understand the Delay Attribution Process
Make sure you have a solid grasp of the delay attribution guide and how it applies to real-time situations. Be prepared to discuss specific examples of how you've managed similar processes in the past.
✨Showcase Your Leadership Skills
Since this role involves managing a team, highlight your experience in leading and supporting staff. Share examples of how you've successfully guided teams through challenges and ensured accuracy in their work.
✨Familiarize Yourself with KPI Reporting
Understand the key performance indicators relevant to train delays and be ready to discuss how you would lead the capture of these delays. Demonstrating knowledge of KPI reporting will show your commitment to improving processes.
✨Prepare for Technical Questions
Expect questions related to TRUST and TRUST D.A. Be ready to explain how you would provide technical support to the Customer Service team and handle disruptions effectively. This will demonstrate your technical expertise and problem-solving skills.
