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- Tasks: Manage client accounts and ensure successful event staffing.
- Company: Join Off to Work, a dynamic team in London focused on exceptional service.
- Benefits: Enjoy profit sharing, social events, and personal development opportunities.
- Why this job: Be part of a supportive culture that values teamwork and professional growth.
- Qualifications: 3+ years in operations management, excellent communication skills, and attention to detail required.
- Other info: Work in an open environment with annual conferences in exciting locations.
The predicted salary is between 30000 - 34000 £ per year.
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Job Title: Assistant Operations & Staffing Manager
Working Days: 5 days per week, Monday to Sunday
Salary: £30,000 – £34,000 per annum (DOE)
Company Overview:
We at Off to Work are recruiting an Assistant Operations & Staffing Manager to join our dedicated London team.
Role Overview:
Working within the Operations team and under the guidance of the Senior Client Account Managers, you will manage a portfolio of client accounts, maintaining regular communication to nurture relationships and provide exceptional customer service, exceeding client expectations with tailored teams.
You will project manage multiple events, ensuring the successful delivery of staffing teams, profiling and selecting candidates, and ensuring shifts are fully staffed with appropriate, well-groomed, punctual, and well-briefed staff.
You will also nurture and mentor casual team members, managing their welfare and retention, and developing your client portfolio by working alongside clients and the casual team at events.
Minimum Requirements:
- At least 3 years in an operations management role within 4 or 5-star hotels, premium events, or corporate hospitality.
- Excellent communication skills in English, comfortable working telephonically, with strong empathy and interpersonal skills.
- Driven, detail-oriented, and able to focus on multiple tasks.
- Creative problem-solver with a strong work ethic.
- Proficient in Microsoft Office; experience with CRM systems like Hubspot is a plus.
Why Work with Us:
- Open team environment and camaraderie across regions.
- Company-wide profit sharing.
- Regular funded social events.
- Annual global conferences.
- Personal training and development allowances.
- Annual health screening for team members aged 40+.
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Assistant Operations Manager employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Operations Manager
✨Tip Number 1
Familiarize yourself with the specific needs of the hospitality industry, especially in operations management. Understanding the nuances of client relationships and event management will help you stand out during the interview process.
✨Tip Number 2
Network with professionals in the hospitality sector. Attend industry events or join relevant online groups to connect with others who can provide insights or even referrals for the Assistant Operations & Staffing Manager role.
✨Tip Number 3
Showcase your people skills by preparing examples of how you've successfully managed teams or resolved conflicts in past roles. This will demonstrate your empathy and communication abilities, which are crucial for this position.
✨Tip Number 4
Research Off to Work's company culture and values. Being able to articulate how your personal values align with theirs during the interview will make a strong impression and show that you're a good fit for their team.
We think you need these skills to ace Assistant Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in operations management, especially within 4 or 5 star hotels or corporate hospitality. Use specific examples that demonstrate your ability to manage client accounts and deliver exceptional service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Highlight your empathy and communication skills, and provide examples of how you've successfully managed teams and events in the past.
Showcase Relevant Experience: When detailing your work history, focus on your achievements in previous roles. Mention any experience with project management, staffing, and client relationship building, as these are key aspects of the Assistant Operations & Staffing Manager position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your People Skills
As an Assistant Operations Manager, you'll need to demonstrate your empathy and communication skills. Prepare examples of how you've successfully built relationships with clients or managed teams in the past.
✨Highlight Your Experience
Make sure to discuss your previous roles in operations management, especially within hotels or corporate hospitality. Be ready to explain how your experience aligns with the responsibilities of managing client accounts and events.
✨Demonstrate Problem-Solving Abilities
The role requires creativity in finding solutions. Think of specific instances where you faced challenges and how you resolved them effectively. This will show your potential employer that you're capable of handling the demands of the job.
✨Prepare for Team Management Questions
Since mentoring and nurturing the casual team is a key part of the role, be prepared to discuss your approach to team management. Share your strategies for maintaining open communication and fostering a positive work environment.
