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- Tasks: Lead the front of house team, ensuring amazing customer service and delicious food delivery.
- Company: Join Carebrook, a vibrant Pret a Manger franchise with a joyful culture and team spirit.
- Benefits: Enjoy a positive work environment, opportunities for growth, and a focus on team happiness.
- Why this job: Be part of a fun team that values kindness, honesty, and generosity while serving customers.
- Qualifications: Experience in hospitality and a passion for customer service are essential.
- Other info: This role is only open to UK residents or those with existing work rights.
The predicted salary is between 30000 - 42000 £ per year.
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Assistant Manager – Front of House – Pret a Manger, London
Client:
Carebrook
Location:
London, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
442d7d47e362
Job Views:
8
Posted:
13.02.2025
Expiry Date:
30.03.2025
Job Description:
We’ve carved out a unique culture here at Carebrook (Pret Franchisee), where joy prevails, whether in the way we interact with customers or with each other, and there’s a positive atmosphere and a real team spirit. We stick to five principles to make everything work: we stay hungry, we care deeply, we share joy, we grow together and we welcome everyone. Join us to see what it’s like to work in a place where you can truly grow and thrive.
Responsibilities:
DRIVE MY SUCCESSION
- The right Pret people
- Support the GM in putting in place a robust Family Tree and Plan Bs for each role to ensure business needs are met
- Drive Team Happiness by role modelling Pret’s Values and Behaviours and by bringing Joy of Pret and fun to the team and customers
- Embrace the Thoughtful Leadership Principles (Being Kind, Honest and Generous)
- Support in-house training, legal compliance training and graduations by ensuring they are carried out following the agreed standards and guidelines
- Contribute to minimising turnover by following the Turnover Principles
- Regularly complete 1:1s to review the team’s performance using Pret Behaviours, KPIs and SMART targets
- Contribute to the team’s wellbeing by promoting and nurturing a healthy work-life balance
- Support the GM with following up meaningful actions from Pret’s Big Conversation
DRIVE MY BUSINESS
Amazing service
- Ensure the team consistently delivers Amazing Customer Service by following the 6 Key Points of Service
- Ensure the Speed of Service Principles are embedded in the shop for fast, friendly and efficient service
- Ensure the Coffee Calling System is effective, creates buzz and delivers the right drink to the right customer
- Ensure centrally driven Joy of Pret events are well planned and executed
- Encourage customer loyalty by empowering the team to use Joy of Pret initiatives
- Strive to achieve a perfect Mystery Shopper score every week
Delicious food and drink
- Ensure the team consistently delivers delicious food by following the 6 Key Points of Production
- Ensure the 11-Step Production Process is always followed
- Ensure the team understands and follows the Production Principles
- Ensure the shop food range matches customer demand
- Continually develop the team’s knowledge about the quality of food and coffee
- Ensure Barista Prepared Drinks are made by trained employees consistently
- Ensure no Made to Sell (MTS) rejects are on display
Well-loved shop
- Ensure Food Safety and Health & Safety Standards are consistently followed
- Ensure the shop is clean, safe and the equipment well maintained
- Take corrective action immediately on issues affecting customers, the team or sales
- Follow the Managing By Walking Around (MBWA) principles
- Ensure corrective training and coaching takes place to address any identified issues
Shop profitability
- Drive sales and profit through the Big 4 (Forecasting, Rota, Ordering & Production)
- Contribute to labour efficiency considering customers, team and business needs
- Continuously analyse and review shop results
- Analyse stock take results, taking control of any issues
- Ensure Pret’s Financial standards are always followed
Growing sales
- Review reports to maximise opportunities to increase sales
- Follow merchandising guidelines and ensure effective marketing
DRIVE AND EMBED CHANGE
- Promote change; effectively communicate with the team through daily briefs and meetings
- Positively promote Pret, protecting business integrity
- Follow up with the team on new standards or initiatives
- Listen to and give constructive feedback
- Build a network with other AMs to share best practices
- Monitor attendance to Key Role meetings
This role is only open to applicants within the UK or who already hold the right to work in the UK – we are not able to sponsor VISAs at this time.
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Assistant Manager - Front of House - Pret a Manger, London employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Front of House - Pret a Manger, London
✨Tip Number 1
Familiarize yourself with Pret a Manger's core values and principles. During your interactions, whether in interviews or networking, demonstrate how you embody these values, especially the importance of joy and team spirit.
✨Tip Number 2
Engage with current employees on social media platforms like LinkedIn. Ask them about their experiences and insights regarding the company culture and what it means to drive team happiness at Pret.
✨Tip Number 3
Prepare to discuss specific examples from your past work that showcase your ability to deliver amazing customer service and lead a team effectively. Highlight any experience you have with training and developing staff.
✨Tip Number 4
Stay updated on industry trends related to food service and customer experience. Being knowledgeable about current best practices can help you stand out as a candidate who is ready to contribute to Pret's success.
We think you need these skills to ace Assistant Manager - Front of House - Pret a Manger, London
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand Carebrook's unique culture and values. Highlight how your personal values align with their principles of staying hungry, caring deeply, sharing joy, growing together, and welcoming everyone.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service and team management. Use specific examples that demonstrate your ability to drive team happiness and deliver amazing customer service, as mentioned in the job description.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how you can contribute to the team's success and promote a positive atmosphere. Mention any previous experience that aligns with the responsibilities outlined in the job description.
Showcase Your Leadership Skills: Since the role involves supporting the General Manager and driving team performance, be sure to highlight your leadership skills. Provide examples of how you've successfully managed teams, conducted training, or improved service standards in past roles.
How to prepare for a job interview at TN United Kingdom
✨Embrace the Joy of Pret
During your interview, showcase your understanding of Pret's unique culture and values. Share examples of how you've contributed to a positive atmosphere in previous roles, emphasizing teamwork and customer interaction.
✨Demonstrate Leadership Skills
Be prepared to discuss your leadership style and how you model behaviors that drive team happiness. Highlight any experiences where you've successfully supported team members or implemented training initiatives.
✨Focus on Customer Service Excellence
Prepare to talk about your approach to delivering amazing customer service. Use specific examples to illustrate how you've ensured customer satisfaction and loyalty in past positions.
✨Showcase Your Business Acumen
Discuss your experience with driving sales and profitability. Be ready to analyze shop results and share strategies you've used to maximize opportunities and improve operational efficiency.
