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- Tasks: Assist the Store Manager in daily operations and drive sales.
- Company: Join JD Group, a leading global retailer in sports fashion with over 3,400 stores worldwide.
- Benefits: Enjoy a discretionary bonus, staff discounts, and personal development opportunities.
- Why this job: Be part of a dynamic team focused on innovation and customer satisfaction in a thriving industry.
- Qualifications: Strong communication skills and proficiency in Microsoft Office are essential.
- Other info: Opportunity for career growth through our Trainee Management Academy.
The predicted salary is between 30000 - 42000 £ per year.
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with over 60,000 colleagues and over 3,400 stores across several retail fascias in over 30 markets around the world.
JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally.
We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.
Role Overview
In this role, you will assist the Store Manager in the day to day running of the store. Taking ownership of a number of duties while making sure that the stores KPIs are achieved. Furthermore, in the Manager’s absence, you will be the first point of contact, therefore you will motivate the workforce to drive sales and offer exceptional customer service while exceeding targets and maintaining the standards of the business.
Responsibilities
- Ensure that customers are given considerate and responsible service throughout their visit.
- Deal with inquiries and complaints resolving the issue at the earliest opportunity in a professional manner.
- Ensure that personal appearance and standard of dress for the internal team is in line with company guidelines.
- Have an understanding of the Customer Service measuring programme, Customer Satisfaction Surveys.
- Ensure that targets are achieved and, where possible, exceeded.
- Able to understand and interpret the relevant Oracle reports.
- Utilise in-store devices, ensuring that all team members are driving this at every opportunity.
- Confident use of the store’s dashboard to analyse Footfall, ATV and Conversion.
- Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
- Ensure that the weekly brief has been actioned with the store.
- Ensure that all merchandise is correctly priced, price amendments are actioned and all POS is correctly displayed.
- Keep stock on display clean and presentable at all times.
Training & Development
- Develop internal staff and promote progression within the group.
- Monitor the Training and Development site and keep track of staff progression by the relevant E-assessments.
- Assist with store recruitment, new starter inductions, and staff training.
- Management development should be prioritised with the use of the Trainee Management Academy.
Skills/Experience/Knowledge Needed
- Strong verbal and written communication skills.
- IT skills – Microsoft Outlook, Word and Excel.
We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits:
- Discretionary Bonus Scheme
- Staff Discount On JD Group and other brands within the organisation
- Pension Scheme
- Personal development opportunities to learn and develop at work.
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Assistant Manager employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Familiarize yourself with JD Sports' core values and strategic goals. Understanding their focus on being a people-led, innovative, and customer-focused organization will help you align your approach during the interview.
✨Tip Number 2
Showcase your experience in motivating teams and driving sales. Prepare specific examples of how you've successfully led a team or improved customer service in previous roles to demonstrate your capability as an Assistant Manager.
✨Tip Number 3
Be ready to discuss your familiarity with retail KPIs and how you can use data to drive performance. Highlight any experience you have with tools like Oracle reports or store dashboards to analyze metrics such as footfall and conversion rates.
✨Tip Number 4
Prepare to talk about your approach to training and developing staff. JD Sports values internal progression, so share your thoughts on how you would support team members in their growth and development within the company.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Understand the Company Culture: Familiarize yourself with JD Group's values and mission. Highlight how your personal values align with their focus on being a people-led, innovative, and customer-focused organization in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in retail management or customer service. Emphasize any achievements related to sales targets, team motivation, and operational excellence.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have successfully managed teams, resolved customer complaints, or driven sales in previous positions.
Highlight Relevant Skills: Clearly outline your strong verbal and written communication skills, as well as your proficiency in Microsoft Outlook, Word, and Excel. Provide examples of how these skills have contributed to your success in past roles.
How to prepare for a job interview at TN United Kingdom
✨Understand the Company Culture
Before your interview, take some time to research JD Sports and its values. Familiarize yourself with their commitment to being a people-led, innovative, and customer-focused organization. This will help you align your answers with their strategic goals.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to motivate and lead a team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your ability to drive sales and maintain high standards of customer service.
✨Be Ready to Discuss KPIs
Since achieving KPIs is a crucial part of the role, be prepared to discuss how you've met or exceeded targets in previous positions. Familiarize yourself with key performance indicators relevant to retail, such as footfall, average transaction value, and conversion rates.
✨Demonstrate Your Customer Service Skills
Customer service is at the heart of JD Sports' operations. Be ready to share specific examples of how you've handled customer inquiries and complaints effectively. Show that you understand the importance of providing exceptional service and how it impacts sales.
