Assistant Groups Reservations Manager

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Assistant Groups Reservations Manager, London

Client:

AccorHotel

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

57ea46e15ec6

Job Views:

3

Posted:

12.03.2025

Expiry Date:

26.04.2025

Job Description:

Assistant Groups Reservations Manager

As an Assistant Groups Reservations Manager, you will be responsible for all groups’ bookings and assisting with the day-to-day operation of the Reservations department – ensuring that all systems and procedures identified in the reservations process are completed.

Your key duties will be as follows:

• Responsible for all group bookings, from initial inquiry to finalization, ensuring correct pricing, exceptional service and satisfaction throughout the process.
• Build and maintain relationships with key clients, including corporate accounts, event planners, and travel agents, to drive repeat business.
• Track and report on groups’ sales performance, including booking trends, updates, any historical patterns and circumstances which may negatively impact availability/revenue during groups review meetings with Front Office, Revenue and Sales teams.
• Proactively monitor upcoming events and conferences to identify potential group sales opportunities.
• Provide leadership, guidance, and support to the reservations team, fostering a positive and collaborative work environment.
• Oversee the day-to-day operations of the reservations department, ensuring efficient and effective workflow processes.
• Support the training and development of reservations staff to enhance their skills and performance.

Qualifications:

• Experience in hotel reservations or a similar role, with at least 1 year in a supervisory position.
• Detail-oriented with strong problem-solving skills.
• Positive can-do attitude, with the ability to work both independently and as part of a team.
• Excellent communication and interpersonal skills.
• Confident and engaging telephone manner.
• Working knowledge of OPERA CLOUD PMS system is preferred.
• Proficiency in Microsoft Office systems.

Additional Information:

• Salary £30,000 annually.
• Employee discounted rates in Accor Hotels worldwide.
• Excellent training and development opportunities within the hotel and throughout Accor worldwide.
• Complimentary meals on duty.
• Recommend a Friend bonus.
• Cycle to Work Scheme.
• Further discounts in Accor properties worldwide, brands include Fairmont, Raffles, Sofitel, Pullman, MGallery, Novotel, Mercure and Ibis.

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