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- Tasks: Lead the Front Office team to ensure exceptional guest experiences daily.
- Company: Join the Clermont Hotel Group, known for its commitment to outstanding hospitality.
- Benefits: Enjoy discounts on hotel stays, food, and drinks, plus access to wellness programs.
- Why this job: Be part of a dynamic team that values guest satisfaction and personal development.
- Qualifications: Previous experience in hospitality and strong communication skills are essential.
- Other info: Opportunities for apprenticeships and accredited qualifications up to Level 7.
The predicted salary is between 28800 - 43200 £ per year.
Are you a manager who puts your team and our guests at the heart of your business? Who really listens to and focuses on their needs? Can you support the Front Office team and ensure every guest has an exceptional experience? If you answered yes, then we want to hear from you.
As Assistant Front Office Manager, you will be able to demonstrate excellent leadership skills and a track record of delivering results through your people. You will support the Front Office Manager and help manage Reception, Guest Relations and Nights, and work closely with all other departments to ensure guests have a seamless experience. You will be passionate about delivering a world-class guest experience and will be happy to take the lead in training and developing your team. You will also be driving sales, working to budgets and dealing with challenging guest issues, while coaching and mentoring your team.
What we look for:
- Previous experience in a similar environment
- Excellent interpersonal skills and ability to communicate effectively with customers, clients and staff at all levels
- Experience of delivering training using company guidelines
- Good time management and organisational skills
- Ability to work well under pressure
- Ability to achieve and set standards and operate to performance
- Positive approach to learning in role and identifying own training needs as appropriate
- Self-motivated, able to make decisions and react to sudden changes in operation
- Ability to work effectively as part of a team
What's in it for you?
- Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group
- Interest-free season ticket loans (conditions apply)
- Access to a 24/7 Employee Assistance Program
- Pension and Healthcare Schemes
- Wagestream - get access to earned salary before payday
- Generous recommend a friend scheme
- Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
- Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
Assistant Front Office Manager employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front Office Manager
✨Tip Number 1
Familiarise yourself with the specific guest experience standards of StudySmarter. Understanding our values and how we prioritise guest satisfaction will help you align your approach during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in high-pressure situations. Highlighting your ability to motivate and develop staff will resonate well with us.
✨Tip Number 3
Research common challenges faced in front office management and think about how you would address them. Being able to discuss these scenarios will demonstrate your problem-solving skills and readiness for the role.
✨Tip Number 4
Network with current or former employees of StudySmarter if possible. Gaining insights from their experiences can provide you with valuable information that you can use to tailor your approach when applying.
We think you need these skills to ace Assistant Front Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front office management and customer service. Emphasise your leadership skills and any specific achievements that demonstrate your ability to deliver results through your team.
Craft a Compelling Cover Letter: In your cover letter, express your passion for providing exceptional guest experiences. Mention how your previous roles have prepared you for the responsibilities of an Assistant Front Office Manager and how you can contribute to the team.
Showcase Interpersonal Skills: During the application process, highlight your excellent interpersonal skills. Provide examples of how you've effectively communicated with customers and staff at all levels, as this is crucial for the role.
Prepare for Potential Questions: Anticipate questions related to managing challenging guest issues and training team members. Prepare specific examples from your past experiences that showcase your problem-solving abilities and leadership style.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Leadership Skills
As an Assistant Front Office Manager, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led a team in the past, focusing on how you supported your colleagues and enhanced guest experiences.
✨Emphasise Interpersonal Skills
Effective communication is key in this role. Be ready to discuss how you've effectively interacted with guests and team members at all levels. Share specific instances where your interpersonal skills made a difference in resolving issues or improving service.
✨Prepare for Training Scenarios
Since training and developing your team is part of the job, think about how you would approach this. Be prepared to discuss your experience in delivering training and how you ensure that it aligns with company guidelines.
✨Demonstrate Problem-Solving Abilities
You will likely face challenging guest issues, so be ready to share examples of how you've handled difficult situations in the past. Highlight your decision-making process and how you maintained a positive outcome for both the guest and your team.
