Asset Servicing Lead Analyst - Client Service, VP

Social network you want to login/join with:

Asset Servicing Lead Analyst – Client Service, VP, London

col-narrow-left

Client:

06500 Citigroup Global Markets Limited

Location:

London, United Kingdom

Job Category:

Customer Service

–

EU work permit required:

Yes

col-narrow-right

Job Reference:

2d705f205847

Job Views:

3

Posted:

15.05.2025

Expiry Date:

29.06.2025

col-wide

Job Description:

The Market Operations Asset Servicing Group provides support to both the front and middle offices and interacts with many other operational functions within the wider Market Ops group.

The successful candidate will be a key member of the Asset Servicing department in London, providing leadership and subject matter expertise related to Asset Servicing events.

Team/Function Overview:

Reporting directly to the Global Head of Client Service, overseeing all European (EMEA) Asset Servicing Prime client queries for Citi’s Global Markets Equity and Fixed Income business. This includes managing escalations from OCRM clients and providing overall relationship management for select clients. The team liaises directly with Clients/Client Executives and acts as an efficient link between the AS processing teams, the Prime Business, other Middle Office, and Operations teams, providing accurate and timely information to clients.

Key Responsibilities:

• Oversee daily Asset Servicing queries for EMEA Global Prime clients.
• Serve as a key stakeholder in all Global Client Service Initiatives.
• Act as a point of escalation for OCRM clients.
• Manage relationships with exclusive clients.
• Manage risk daily by escalating issues to senior management, business, and control teams.
• Identify process breakdowns and control gaps, propose solutions, and work with EMEA AS management to implement improvements.
• Enhance client experience through process improvements.
• Lead strategic development for client and firm portals.
• Identify and resolve potential client impacts during strategic delivery.
• Serve as SME on all Asset Servicing Events.
• Drive process improvements and change initiatives within a strong control framework.
• Partner with other business units including Product, Client Executives, Compliance, Risk, and Technology.
• Attend client meetings as required.
• Stay informed on market and regulatory changes.
• Monitor trends via KPIs and metrics; implement corrective actions for continuous improvement.
• Participate in advancing the global client experience structure.
• Support leadership within the Buffalo Asset Servicing Organization and assist with sensitive event approvals.

Knowledge/Experience:

• Industry experience preferred, within Asset Servicing/Operations/Client Service/Corporate Actions.
• Deep understanding of supported businesses.
• Proven accuracy, time management, and prioritization skills.
• Strong relationship-building abilities.
• Experience managing tactical and strategic initiatives.
• Extensive Operations experience across markets.
• Management experience preferred.
• Knowledge of PB, Swap, Firm, and Stock Lending beneficial.

Skills:

• Excellent communication skills.
• Strong problem-solving and investigation skills.
• Organizational skills with ability to work under pressure and meet deadlines.
• Ability to drive and implement change.
• Highly numerate and self-motivated.
• Resilient, goal-focused, results-driven.
• Excellent interpersonal skills.
• Understanding of strategic business direction.

#J-18808-Ljbffr