Application / Enterprise Systems Manager

Location: Romsey, Gloucester or Woking – Hybrid.

As an Application / Enterprise Systems Manager, you thrive on managing a team within an IT department that contributes to the success of Roke. You will have the responsibility for the operation and performance of the application portfolio maintained by the Enterprise Systems Team. You will offer both hands-on technical support and team leadership in developing team members, setting objectives, training plans, and managing workloads.

You will play a critical role in the success of our Microsoft 365 application estate and adoption into service of a suite of SaaS applications being implemented as part of a significant change programme. Roke is a leading technology and engineering company with clients spanning National Security, Defence, and Industry through our Futures business and Intelligence as a Service. You will work alongside our customers to solve their complex and unique challenges.

Key Responsibilities:

• Manage a small internal team of application support specialists.
• Ensure the availability and reliability of business-critical applications, providing support within agreed SLAs.
• Ensure all security/permissions measures are met and auditable.
• Plan and implement new deployments and planned outages.
• Develop documentation for support of deployed systems.
• Be a point of escalation and resolution for Incident and request management within SLAs.
• Manage a change framework across all enterprise systems, integration platforms, and the M365 application estate.
• Deliver configuration, reporting, integration, and modification change-requests into an evolving suite of evergreen SaaS systems.
• Work closely with SaaS and IPaaS vendors on patches and upgrades, ensuring production environments remain stable and stakeholders up to date with change.
• Identify and mitigate risks associated with the enterprise systems estate, ensuring compliance with regulatory requirements and security standards.
• Monitor the performance and stability of SaaS applications and integration solutions collaborating with end-users and support teams to address any issues promptly.
• Own and maintain enterprise systems documentation, including any relevant policies.
• Spearhead and assist team members with varied systems-admin and configuration duties across a broad system landscape.
• Engage with business units and support functions to capture, specify, prioritise, and deliver system improvements in line with normal business change plus Operational Excellence and IT continuous improvement initiatives.
• Steer the development of an IT training service, ensuring best value from investment in enterprise and specialist software applications.
• Participate in the work of the IT management team, contributing to the continuous improvement of the department and acting as a role model to other IT team members.

The Key Requirements:

• Proven experience in managing enterprise SaaS applications, particularly in a manufacturing or project-accounting environment. Familiarity with IFS is highly desirable.
• Strong understanding of change management principles and experience implementing change management processes for enterprise IT systems - Solid understanding of relevant ITIL practices.
• A high level of experience with M365 office productivity tools.
• Proven experience of managing/Supervising a team of Applications/Enterprise systems engineers.

Joining a team united by purpose and ambition, you’ll be at the heart of an exciting growth journey: having doubled in size over the last 4 years, we intend to double our headcount by 2027. At Roke, every individual counts. We push technical boundaries together. We re-invest in product innovation, and we empower our people to make a difference.

Where you’ll work:

• ROMSEY - Alongside hybrid and flexible working options, you’ll find our Romsey site located within beautiful Hampshire countryside, close to the picturesque New Forest District.
• WOKING - Alongside hybrid and flexible working options, you’ll find our Woking site in a modern building on the outskirts of London.
• GLOUCESTER - Alongside hybrid and flexible working options, you’ll find our Gloucester site in a business park two minutes from junction 11A of the M5.

The Benefits and Perks:

• Hybrid working: A minimum of 40% of your monthly hours working at your base location, subject to role requirements.
• Annual bonus: Based on profit share and personal performance.
• Private medical insurance: Includes cover for existing conditions.
• Holiday: 25 days plus public holidays and your birthday off.
• Chemring Share Save: Monthly savings into a 3 or 5 year plan.

Due to the nature of this role, we require you to be eligible to achieve SC clearance.

Click apply, submitting an up-to-date CV. We look forward to hearing from you.