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For Companies At a Glance
- Tasks: Support contract renewals, manage invoices, and respond to customer queries.
- Company: Join STERIS, a global leader in healthcare innovation and infection prevention.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Make a real impact on health and safety while working with a supportive team.
- Qualifications: 1 year of customer service and administrative experience; proficient in IT tools.
- Other info: Be part of a $5 billion company making a difference worldwide.
The predicted salary is between 36000 - 60000 £ per year.
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
HOW YOU WILL MAKE A DIFFERENCE
The role of Contract & Invoicing Administrator is essential to the success of the contracts and invoicing team. You will support STERIS customers by coordinating and processing contract renewals, quoting contract/non-contract works, and managing invoices through system checks for completed works. Your role supports STERIS’s vision of creating a healthier and safer world by managing customer contract and non-contract needs and exceeding customer expectations.
What is involved
- Identify and quote contract renewals following the standard contract renewal process.
- Process contract and non-contract orders into the Service Management System / ERP system, ensuring accurate data entry and pricing.
- Respond to customer queries regarding contract and non-contract pricing/orders.
- Perform system checks for chargeable works and process invoices promptly according to invoicing procedures.
- Liaise with NHS Supply Chain and other framework providers about questions, contract renewals, and discount schemes.
- Generate quotes for non-contract works/orders.
- Maintain data accuracy in the Service Management System regarding installation base and invoice errors.
- Coordinate with service management and finance departments on credit requests, rebates, invoices, and renewals.
Required Experience
- At least 1 year of experience working in an office-based customer service environment.
- Comfortable with data analysis and numerical reasoning.
- At least 1 year of administrative experience in contract management.
- Experience using ERP / Service Management Systems, preferably Oracle or SIEBEL.
- Proficient in IT tools such as Excel, Word, PowerPoint, and Outlook.
STERIS is a leading global provider supporting patient care with a focus on infection prevention.
Administrator, Contracts employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator, Contracts
✨Tip Number 1
Familiarise yourself with STERIS's mission and values. Understanding their commitment to creating a healthier and safer world will help you align your responses during interviews and show that you're genuinely interested in the company.
✨Tip Number 2
Brush up on your knowledge of ERP and Service Management Systems, especially Oracle or SIEBEL. Being able to discuss your experience with these systems confidently can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully managed contracts or invoicing processes in previous roles. Specific anecdotes can demonstrate your capability and give interviewers a clear picture of your skills.
✨Tip Number 4
Network with current or former employees of STERIS on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the role, which can be beneficial during your application process.
We think you need these skills to ace Administrator, Contracts
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Contract & Invoicing Administrator role. Highlight your relevant experience in contract management and customer service in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your administrative experience, particularly in contract management and your proficiency with ERP systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how your previous experience has prepared you for the tasks outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise.
How to prepare for a job interview at TN United Kingdom
✨Know Your Contracts
Familiarise yourself with the basics of contract management and invoicing processes. Be prepared to discuss your previous experience in handling contracts, as well as any specific systems you've used, like Oracle or SIEBEL.
✨Demonstrate Data Skills
Since the role requires data analysis and numerical reasoning, brush up on your Excel skills. Be ready to provide examples of how you've used data to solve problems or improve processes in your past roles.
✨Customer Service Focus
Highlight your experience in customer service environments. Prepare to share specific instances where you successfully resolved customer queries or exceeded their expectations, especially in relation to contracts and orders.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to contract management and how they support their customers. This shows your genuine interest in the role and helps you understand if it's the right fit for you.
