Admin Officer - Tribunals

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Job Description

We are currently seeking an organised, motivated Admin Officer/Tribunal Hearing Clerk for our public sector client. The role involves dealing with members of the public both on the telephone and in person at hearings. Responsibilities include:

1. Processing all types of correspondence received manually or electronically in accordance with current guidance.
2. Updating appeals on the database accurately and promptly.
3. Interacting with other government departments and salaried/fee-paid Judges and Members.
4. Clerking tribunal hearings in Liverpool and other local areas.
5. Providing a professional service to the Judiciary and Customers attending hearings.
6. Meeting and greeting Judicial panel members, Customers, and Reps.
7. Ensuring hearings are managed on time and in line with clerking guidance, including recording hearings.
8. Updating the database with outcomes and producing Decision Notices on the day, ensuring First Tier Agencies are notified of decisions.
9. Handling Customer queries on the day and explaining the hearing process.

Training on internal systems will be provided. Excellent communication and IT skills are essential for this role.

Requirements

• Ability to follow well-established processes and detailed instructions.
• Strong administrative skills with proficiency in Microsoft Office packages.
• Excellent written and verbal communication skills.

Benefits

• Weekly pay, holiday entitlement, and pension scheme.
• Accessible location by car, train, or bus.

Application Process

Please submit your application through the designated channel.

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