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- Tasks: Support the team in invoicing and debt collection for two Councils.
- Company: Join a dynamic team within Exchequer and Transactional Services.
- Benefits: Enjoy a professional environment with opportunities for growth and development.
- Why this job: Make a real impact by helping communities manage their finances effectively.
- Qualifications: 2 years' experience in debt collection and GCSE English and Maths preferred.
- Other info: Based at Havering, Central Library with some travel required.
The predicted salary is between 30000 - 42000 £ per year.
Support the Accounts Receivables Team in invoicing and debt collection across two Councils. Exchequer and Transactional Services is responsible for Accounts Receivables (Debtors/Income) across the two Councils, including raising and collecting invoices for Schools & Academies, Social Services (Homecare and Residential Accommodation), Shop Rents, Commercial Waste, Market Rent, and other external customers and suppliers. Transactional Services delivers support services through the One Oracle ERP system. The oneSource Accounts Receivables Team issues and collects over 85,350 invoices per year for two Councils. The post will be based at Havering, Central Library in Romford, with some travel to other oneSource offices as required.
Deliver day-to-day processes for debt collection as part of the Receivables team. As a Receivables Officer, you will be responsible for raising and recovering debts, including via the County Court, referring to Bailiffs and Debt Collection Agents, processing payments over the phone, contacting customers, entering and reconciling data, and providing high-quality and consistent advice and support to customers.
Specific Responsibilities:
- Deal with customer queries daily via telephone and emails.
- Recover outstanding debts via the courts, referring to Bailiffs or Debt Agents.
- Assess and calculate part billing periods due from supplied information and handle queries in person, on the telephone, and in writing.
- Process payments over the phone.
- Tele-chase customers with outstanding invoices to collect debt due.
- Trace debtors to establish their current address and obtain payment.
- Negotiate payment arrangements and obtain payments of debts within agreed timescales.
- Work as part of a team to achieve or exceed targets for reducing debt owed to the council.
- Administer debt accounts accurately, following existing council procedures and policies.
- Update system records ensuring data is accurate and factual.
- Deliver a high-quality, consistent, and professional service that meets strategic objectives, service level agreements (SLA), legislation, policies, and procedures, being efficient and effective, whilst meeting agreed timeframes, standards, and targets.
- Provide service delivery, advice, and support in a cost-effective, efficient, and solutions-focused way that ensures customer satisfaction and positively impacts customer efficiency and confidence.
- Provide routine advice and deal with routine queries and process resolution in accordance with statutory legislation and operational procedures.
- Develop and maintain up-to-date knowledge on relevant statutory and regulatory requirements.
Requirements:
- At least 2 years’ experience in debt collection within a large organization.
- GCSE English and Maths (preferred).
- Experience of recovering debts via the County Court, Bailiffs, and Debt Agencies.
- Comprehensive knowledge and understanding of collection procedures for sundry debt income such as adult social care, commercial rent, market licenses, commercial waste, planning fees/CIL, and miscellaneous charges.
- Professional approach to debt collection with a strong customer focus.
- Confident and resilient.
- Experience working to tight deadlines.
- Capable of thinking laterally and proactively.
- Persuasive, persistent, and self-motivated.
- Good communicator with strong negotiation and persuasion skills.
- Hardworking and a good team player.
- Professional with excellent customer care skills.
- Ability to handle calls correctly and relate to people from various backgrounds.
- Quick learner and able to work to deadlines.
- Able to cope with a variable workload and possess excellent verbal and written communication skills.
- Experience with Oracle Fusion system (desirable).
Accounts Receivables Officer employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accounts Receivables Officer
✨Tip Number 1
Familiarise yourself with the One Oracle ERP system, as it's crucial for the role. If you have experience with similar systems, highlight that in your conversations during interviews.
✨Tip Number 2
Brush up on your knowledge of debt collection procedures, especially regarding County Court processes and working with Bailiffs. Being able to discuss these topics confidently will show your expertise.
✨Tip Number 3
Prepare examples of how you've successfully negotiated payment arrangements in the past. This will demonstrate your persuasive skills and ability to handle customer queries effectively.
✨Tip Number 4
Showcase your teamwork abilities by discussing how you've collaborated with others to meet targets in previous roles. This is key, as the job requires working as part of a team to reduce debt owed to the council.
We think you need these skills to ace Accounts Receivables Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in debt collection, particularly within large organisations. Emphasise your skills in negotiation, customer service, and any specific knowledge of collection procedures that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that directly addresses the responsibilities listed in the job description. Use specific examples from your past experience to demonstrate how you meet the requirements, such as handling customer queries or recovering debts through various methods.
Highlight Relevant Skills: In your application, clearly outline your skills that are pertinent to the role, such as your ability to work under tight deadlines, your communication skills, and your experience with systems like Oracle Fusion if applicable.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a role in accounts receivables.
How to prepare for a job interview at TN United Kingdom
✨Know Your Debt Collection Procedures
Familiarise yourself with the specific debt collection procedures relevant to the role. Be prepared to discuss your experience with recovering debts via the County Court, Bailiffs, and Debt Agencies, as this will demonstrate your understanding of the processes involved.
✨Showcase Your Customer Service Skills
Highlight your ability to handle customer queries effectively. Prepare examples of how you've provided high-quality support in previous roles, especially in challenging situations, to show that you can maintain a professional approach while being customer-focused.
✨Demonstrate Teamwork and Collaboration
Since the role involves working as part of a team, be ready to share experiences where you've successfully collaborated with others to achieve targets. This will illustrate your ability to contribute positively to the team's goals.
✨Prepare for Scenario-Based Questions
Anticipate questions that may involve real-life scenarios related to debt collection. Think about how you would negotiate payment arrangements or handle difficult customers, as this will showcase your problem-solving skills and resilience.
