2nd Line Service Desk Engineer, Derbyshire

Social network you want to login/join with:

Client:

Air IT

Location:

–

Job Category:

–

EU work permit required:

Yes

Job Reference:

970fad771711

Job Views:

8

Posted:

03.03.2025

Expiry Date:

17.04.2025

Job Description:

Are you passionate about IT and providing top-notch customer service? We’re looking for a skilled 2nd Line Service Desk Engineer to join our dynamic team of seven. In this role, you’ll be the go-to expert for escalated technical issues, ensuring our clients’ IT systems run smoothly.

What You’ll Do:

1. Efficiently manage technical cases and keep clients updated.
2. Oversee the progress of technical issues handled by the team.
3. Use monitoring software to keep a close eye on clients’ IT systems.
4. Escalate issues promptly when necessary to ensure quick resolutions.

About You:

1. Previous experience in IT helpdesk support.
2. Strong knowledge of various IT systems.
3. GCSEs in Maths and English (or equivalent).
4. A UK driving license.

The Benefits:

1. Hybrid Working Options: Balance your work and personal life.
2. 25 Days Annual Leave: Plus bank holidays for ample rest.
3. Learning & Development: Grow your skills with ongoing training.
4. Cycle to Work Scheme & Technology Vouchers: Save on your commute and tech gadgets.
5. Enhanced Family Leave: Extra support when you need it most.
6. Celebration Day: An additional day off each year for your special occasions.
7. Salary Sacrifice Pension: Plan for your future.
8. 2 Paid Volunteer Days: Give back to the community with our support.
9. Social Events & Competitions: Enjoy team bonding activities.
10. Discount & Cashback Scheme: Save on everyday expenses.
11. Group Income Protection & Life Insurance: Peace of mind for you and your family.
12. EAP & Virtual GP Service: Access health support when you need it.

Join us and be a key player in delivering exceptional IT support while enjoying fantastic benefits. Apply now to take the next step in your IT career!

#J-18808-Ljbffr