At a Glance
- Tasks: Deliver exceptional customer service and manage sales administration tasks.
- Company: Join a successful, supportive business with a strong reputation.
- Benefits: Earn up to £30,000 with genuine long-term career prospects.
- Other info: Enjoy a friendly team environment and opportunities for career development.
- Why this job: Make a real impact in a varied role where no two days are the same.
- Qualifications: Experience in customer service or sales administration is preferred.
The predicted salary is between 25000 - 28500 £ per year.
- Customer Service Administrator
- Monday to Friday
Customer Service & Sales Administrator Up to £30,000 Office-Based Near Staplehurst About the role Looking for a varied administration role where you can make a real impact?
An exciting opportunity has arisen for an experienced Customer Service & Sales Administrator to join a successful and well-established business based near Staplehurst.
This office-based role offers plenty of variety, combining customer service, sales administration and office support.
You'll play a key role in ensuring customers receive an exceptional service while supporting the smooth day-to-day running of the business.
From processing orders and quotations to managing customer enquiries and maintaining accurate records using ERP and CRM systems, no two days will be the same.
If you're organised, proactive and enjoy working in a fast-paced environment, this is an excellent opportunity to join a supportive team with genuine long-term prospects.
Responsibilities
- Deliver exceptional customer service via telephone and email.
- Manage customer enquiries, ensuring a prompt and professional resolution.
- Process sales orders, quotations, acknowledgements and related documentation accurately.
- Maintain customer accounts, records and administrative systems.
- Coordinate with internal teams to ensure orders are fulfilled efficiently.
- Arrange deliveries and collections with courier providers.
- Support purchasing, stock administration and invoicing processes.
- Maintain accurate records using ERP and CRM systems.
- Ensure documentation is organised, compliant and audit-ready.
- Provide general office and administrative support across the business.
- What we are looking for
- Previous experience within Customer Service, Sales Administration or Office Administration.
- Excellent organisational skills with exceptional attention to detail.
- Strong written and verbal communication skills.
- A professional and confident telephone manner.
- The ability to prioritise workloads and meet deadlines.
- Good Microsoft Office skills, including Outlook, Word and Excel.
- Experience using ERP and/or CRM systems would be highly advantageous.
- A proactive, positive and solution-focused attitude.
- A commitment to delivering outstanding customer service.
Benefits
- Salary up to £30,000, depending on experience.
- Office-based role near Staplehurst.
- Monday to Friday working hours (8:30am - 5:00pm).
- Join a friendly, supportive and professional team.
- A varied role where no two days are the same.
- Genuine long-term career prospects within a growing business.
- The opportunity to make a real impact within a successful organisation.
About the company Our client is a successful, privately owned business with a strong reputation for delivering excellent customer service and building long-term relationships.
They provide a professional yet friendly working environment where employees are valued, supported and encouraged to develop their careers.
This is an excellent opportunity to join a stable organisation that continues to invest in its people and offers genuine long-term career prospects.
In application for this role, you are consenting to TN Recruits Ltd retaining your details to secure you work.
All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise.
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Customer Service & Sales Administrator in Tonbridge employer: TN Recruits
Join a dynamic team as a Commercial Gas Engineer, where your expertise will be valued in a supportive work culture that prioritises employee growth and development. With competitive salaries and opportunities for overtime, working in London and the South East offers not only a rewarding career but also the chance to thrive in one of the UK's most vibrant regions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Sales Administrator in Tonbridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TN Recruits. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TN Recruits before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service & Sales Administrator in Tonbridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TN Recruits:Your cover letter is your chance to shine! Tell us why you want to work at TN Recruits specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TN Recruits!
How to prepare for a job interview at TN Recruits
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
