At a Glance
- Tasks: Lead a customer service team and enhance customer relationships in a supportive environment.
- Company: Respected product-led business with a friendly, down-to-earth culture.
- Benefits: Competitive salary, quarterly bonuses, enhanced holidays, and regular social events.
- Other info: Join a family-like team that values transparency and inclusion.
- Why this job: Make a real impact by improving customer journeys and leading a close-knit team.
- Qualifications: Experience in customer service or account management with strong leadership skills.
The predicted salary is between 40000 - 40000 £ per year.
£40,000 + Quarterly Bonus | Tonbridge | Office Based
Ready to lead a customer service team that genuinely values relationships over scripts? This is not a call-centre environment. This is a highly respected, growing product‑led business supplying premium B2B customers across the UK — and they’re looking for a hands‑on Customer Success Manager who can bring warmth, leadership and commercial awareness to a close‑knit team. If you enjoy building relationships, improving customer journeys, leading people positively and getting involved in the detail when needed, this could be exactly the role you’ve been waiting for.
The Opportunity
You’ll take ownership of a busy customer success function supporting a portfolio of prestigious customers. Leading a small team, you’ll become the voice of customer service within the business — ensuring orders run smoothly, customers stay informed, relationships remain strong and the internal teams work collaboratively to deliver an exceptional experience. This role would suit someone who enjoys balancing leadership with hands‑on involvement. One minute you’ll be supporting your team, the next you’ll be solving a stock issue, analysing customer feedback or identifying opportunities to improve service delivery. You’ll also work closely with senior leadership and department heads, giving you genuine visibility and influence across the business.
What You’ll Be Doing
- Leading and supporting a small customer success team
- Managing customer relationships and acting as a trusted point of contact
- Overseeing order processing, fulfilment and stock communication
- Supporting and improving ERP/order management processes
- Handling escalations professionally and proactively
- Working closely with sales, warehouse and procurement teams
- Identifying upselling and account growth opportunities
- Monitoring KPIs and customer feedback to improve service standards
- Coaching and developing team members through a supportive leadership style
What We’re Looking For
- Experience within Customer Success, Customer Service or Account Management
- Strong leadership skills with a collaborative, approachable style
- Experience working with ERP systems and order management processes
- Excellent communication and problem‑solving abilities
- A commercial mindset alongside a passion for customer experience
- The confidence to be both strategic and hands‑on
Experience within wholesale, retail, distribution or product‑based environments would be highly advantageous.
Why Join?
This business has built a fantastic reputation not only for its products, but for its culture. You’ll be joining a friendly, down‑to‑earth team environment where people are genuinely valued, ideas are welcomed and success is shared. Benefits include:
- Regular bonuses
- Birthday off
- Enhanced holiday entitlement with service
- Employee Assistance Programme
- Staff discounts
- Regular social events and team activities
- Free onsite parking
- Smart casual environment
- Supportive onboarding and training programme
- Long‑term career progression opportunities
Most importantly, you’ll join a business with a genuine family feel — one that believes in transparency, inclusion and creating an enjoyable place to work.
Customer Service Manager in Tonbridge employer: TN Recruits
Join a highly respected, growing product-led business in Tonbridge that prioritises relationships and values its employees. With a friendly and down-to-earth team culture, you will enjoy regular bonuses, enhanced holiday entitlement, and long-term career progression opportunities. This is a place where your ideas are welcomed, and you can make a meaningful impact while being part of a supportive environment that truly cares about its people.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager in Tonbridge
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Show them you’re not just about the skills but also about fitting into their family-like environment.
✨Tip Number 3
Practice your storytelling skills. Be ready to share specific examples of how you've led teams, solved problems, and improved customer experiences. Make it relatable and engaging!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re genuinely interested in joining our fantastic team.
We think you need these skills to ace Customer Service Manager in Tonbridge
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and how you build relationships. Remember, this isn’t just about ticking boxes; it’s about connecting with us.
Tailor Your Experience:Make sure to highlight your relevant experience in customer success or account management. We’re looking for someone who can lead a team while also getting stuck in, so share examples of how you’ve balanced leadership with hands-on involvement in previous roles.
Be Specific About Achievements:Use specific examples to demonstrate your skills and achievements. Whether it’s improving customer satisfaction scores or successfully managing a challenging situation, we love to see quantifiable results that show how you’ve made a difference in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values before you hit send.
How to prepare for a job interview at TN Recruits
✨Know Your Customer Success Stuff
Make sure you brush up on your knowledge of customer success principles and practices. Be ready to discuss how you've built relationships with customers in the past and how you’ve improved their journeys. This role is all about warmth and leadership, so think of specific examples that showcase your experience.
✨Show Off Your Leadership Style
Prepare to talk about your leadership approach. This company values a collaborative and approachable style, so think about how you can demonstrate that in your answers. Share stories where you’ve coached team members or resolved conflicts positively — it’ll show you’re the right fit for their close-knit team.
✨Get Familiar with ERP Systems
Since this role involves managing order processes and using ERP systems, it’s crucial to highlight any relevant experience you have. If you’ve worked with similar systems before, be ready to explain how you used them to improve service delivery or solve issues. It’ll show you’re hands-on and ready to dive into the details.
✨Be Ready for Problem-Solving Scenarios
Expect some situational questions that test your problem-solving skills. Think of examples where you’ve handled escalations or improved service standards based on customer feedback. This will demonstrate your proactive approach and commercial mindset, which are key for this role.
