At a Glance
- Tasks: Create genuine connections with customers and handle enquiries with care.
- Company: People-focused organisation trusted by legal professionals across the UK.
- Benefits: Competitive salary, career progression, hybrid working, and free parking.
- Other info: Flexible working after probation and opportunities for personal growth.
- Why this job: Join a supportive team where your ideas truly matter and make an impact.
- Qualifications: Customer service experience and a positive, resilient attitude.
The predicted salary is between 26500 - 28200 £ per year.
Maidstone | £26,500 | Career Progression | Free Parking (Full Licence Required) Hybrid Working Available After Probation salary increase - £28,200 pa
Are you someone who truly cares about customers, brings positive energy to their team, and thrives in a fast-paced, purpose-driven environment? We’re working with an exceptionally people-focused, forward-thinking organisation used and trusted by legal professionals across the UK. They are known for looking after their team just as well as they look after their clients – this is somewhere you’ll be valued, supported, and given real room to grow.
About the Role
This isn’t just customer service. This is about creating moments of genuine support and connection for customers. You’ll be the go-to person for enquiries, solutions and follow-ups – keeping customers informed, satisfied, and confident that they’re in safe hands. You’ll also handle admin with care and attention to detail, helping to troubleshoot and resolve any issues with clarity, speed, and empathy.
Why You’ll Love This Role:
- Real career progression – your growth matters here
- Exceptional culture – inclusive, supportive, and empowering
- Hybrid working – flexibility after probation
- Free parking and easy access with your own vehicle
- You’ll be heard – your ideas and contributions will make an impact
- Be part of a purpose-driven team that genuinely cares
Who They’re Looking For:
This role is less about years of experience and more about the right attitude.
- A natural communicator – both written and verbal
- Empathetic and customer-centric – you care about getting it right
- Resilient in a fast-paced setting – you don’t buckle under pressure
- Organised and attentive – your admin is spot on
- Accountable – you take ownership and follow through
- Able to prioritise and juggle tasks effectively
- Friendly, professional, and eager to grow
You’ll need:
- Minimum 6 months of customer service experience
- Grade 5 / C+ in Maths and English GCSE
- A full driving licence and access to a vehicle
Send your CV now or get in touch with Helen at ME Recruits for more information.
Customer Service Coordinator in Maidstone employer: TN Recruits Careers
Join a large, well-established firm that prides itself on its friendly and supportive working environment. As a Legal Cashier, you'll benefit from hybrid working, excellent benefits, and 27 days' holiday, all while being part of a close-knit finance team that values collaboration and accuracy. This role not only offers stability but also ample opportunities for personal and professional growth within a reputable organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Maidstone
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TN Recruits Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TN Recruits Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in Maidstone
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TN Recruits Careers:Your cover letter is your chance to shine! Tell us why you want to work at TN Recruits Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TN Recruits Careers!
How to prepare for a job interview at TN Recruits Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
