At a Glance
- Tasks: Build relationships with customers and provide top-notch support via phone and email.
- Company: Join a dynamic team in a hybrid working environment.
- Benefits: Enjoy flexible working, competitive pay, and opportunities for growth.
- Other info: Be part of a supportive team that values your input and ideas.
- Why this job: Make a real difference by enhancing customer experiences and driving satisfaction.
- Qualifications: 1 year of customer service experience and strong communication skills required.
The predicted salary is between 22050 - 26950 £ per year.
Key Duties & Responsibilities
- Build positive relationships with new and existing customers, providing a friendly and professional service.
- Respond to customer enquiries via telephone and email, offering support and guidance on products and services.
- Help customers navigate the website and provide demonstrations when required.
- Support customer satisfaction and retention by ensuring a positive customer experience.
- Administration & Account Management
- Process new customer registrations and maintain accurate account records.
- Assist with setting up new users, updating customer information and processing cancellations.
- Manage customer emails, case files and general administration within agreed timescales.
- Ensure customer information is handled accurately and in line with Company procedures.
- Team & Operational Support
- Provide general administrative support to the Underwriting and Data teams.
- Assist with monthly audits and day-to-day operational tasks.
- Work closely with colleagues to resolve customer queries and ensure a smooth service.
- Follow Company processes and relevant FCA regulatory requirements.
- Customer Engagement & Improvements
- Gather customer feedback and share suggestions for improving services and processes.
- Help customers get the most from the Company's products and online platform.
- Support customer renewals and identify opportunities to introduce additional services where appropriate.
Skills & Experience
- At least 1 year's experience in customer service, administration or a similar role.
- Good communication skills and a friendly, helpful approach.
- Organised, with good attention to detail and the ability to manage daily tasks.
- Comfortable using Microsoft Office and learning new systems.
- A positive, flexible attitude and willingness to support the wider team.
- Experience in insurance or legal indemnity would be beneficial but is not essential.
- GCSE grade 4/C or equivalent in English and Maths.
Personal Attributes
- Friendly, approachable and customer-focused.
- Reliable, organised and willing to learn.
- A good team player who can also work independently.
- Proactive, adaptable and happy to help wherever needed.
Location
Hybrid working, with a minimum of two days per week at the Company's Head Office. Occasional travel may be required.
Customer Service Co-ordinator in Maidstone employer: TN Recruits Careers
Join a large, well-established firm that prides itself on its friendly and supportive working environment. As a Legal Cashier, you'll benefit from hybrid working, excellent benefits, and 27 days' holiday, all while being part of a close-knit finance team that values collaboration and accuracy. This role not only offers stability but also ample opportunities for personal and professional growth within a reputable organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Co-ordinator in Maidstone
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TN Recruits Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TN Recruits Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Co-ordinator in Maidstone
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TN Recruits Careers:Your cover letter is your chance to shine! Tell us why you want to work at TN Recruits Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TN Recruits Careers!
How to prepare for a job interview at TN Recruits Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
