Account Director (London)

We are looking for a strategic, audience-focused Account Director to lead work for a high-profile UK government department. You will lead the creative development and delivery of integrated campaigns. This is a hands-on senior role requiring confident client leadership, creative oversight, and the ability to turn complex policy and business objectives into accessible, engaging communication strategies.

You will be working with planners, creatives, PR specialists, social strategists, and content teams to deliver work that genuinely makes a difference to people's lives and livelihoods. This is a 6 month fixed term contract. Please note that this is a hybrid role which for us means a mix of working from home and our office in Soho, London.

What You’ll Do

• Client Leadership: Lead the day-to-day and strategic management, acting as the senior point of contact and building strong, trusted relationships with government stakeholders.
• Campaign Strategy & Development: Translate complex business and policy topics into compelling, audience-first communications strategies and oversee the delivery of integrated campaigns.
• Cross-Agency Collaboration: Work closely with planning, creative, content, production, and TMW Unlimited teams to develop insight-driven, outcome-focused work.
• Project & Process Management: Manage creative development processes, timelines, approvals, and delivery across multiple workstreams—ensuring quality, accuracy, and efficiency throughout.
• Commercial Oversight: Own budgets, resourcing, and performance tracking, contributing to revenue growth and long-term client satisfaction.
• Team Leadership & Growth: Provide leadership within the Unlimited Government team, mentoring colleagues, supporting new business activity, and contributing to thought leadership and organic growth.

Requirements

• Proven Experience: Proven track record managing key accounts and client relationships, with relevant experience in government clients ideal but not essential.
• Strategic Insight: Ability to develop and apply strategic insights to create impactful, audience-focused ideas.
• Stakeholder Management: Strong interpersonal skills, confident managing senior government clients and internal teams.
• Project Management: Excellent organisational skills with the ability to manage multiple projects and deliver high-quality work on time.
• Integrated Campaigns: Expertise in leading creative, content, and social media strategies across multiple channels.
• Leadership: Proven ability to inspire, lead, and mentor teams to achieve outstanding results.
• Problem-Solving: Resourceful and solution-oriented, able to overcome challenges and drive success under pressure with a positive attitude.

Benefits

This is us... The TMW story is born out of the many successes we’ve created for our clients over the past 30 years, and now encompasses offices in London and Bristol with clients all over the world. We create ideas that move people. We believe that ideas should work everywhere and that brilliant results are what really matter. We combine deep digital and advertising expertise, a strong heritage in CRM and award-winning creativity to make it all happen.

TMW is proudly part of UNLIMITED, a fully integrated agency group with human understanding at its heart. Through our Human Understanding Lab, we uncover behaviour-led insights that power performance and create a genuine business advantage for our clients.

What We Value...

• Give a Damn: We care about each other, our clients and our work. And this shines through everything we do.
• Be Brave: We believe in challenging each other, in standing up, in speaking out. We believe in trying new and difficult things in order to make ourselves and our work better.
• Stay Curious: We actively seek out the new and the unusual, finding inspiration everywhere in the world around us.
• Take Pride: We are open, accepting and inclusive, and we support each other on our journey to reach our true potential. We are actively working to ensure that we as an agency more fully reflect the society around us.

What We Give...

A thriving career with the chance to learn from passionate, talented colleagues and mentors. Exciting and varied client work with as much opportunity as you can handle. And a hugely sociable team to get to know.

Here’s a snapshot of just some of the benefits you can enjoy as part of the team:

• 25 days' holiday + Bank Holidays
• Christmas closure
• Volunteer day and Birthday Day off
• Contributory Pension Scheme
• Life Assurance
• Healthcare Cash Back Scheme
• Interest free travel season ticket loan, Cycle scheme

We have a calendar of social and charity events throughout the year, there’s always something going on. Join us and join in. We make noise. We laugh. We share. We welcome new ideas and new people - including you.

Sound good? If you think you tick all the boxes, please send your CV and tell us why you should join the team.

As an equal opportunities workplace, we have a commitment to ensuring equal employment opportunity regardless of race, colour, ancestry, religion, socio-economic status, sex, national origin, sexual orientation, age, citizenship, marital status, neuro divergence, disability, gender, gender identity or expression. Whether you’re just getting your foot in the door, or you are an experienced employee whose life circumstances are shifting, we are committed to creating a workplace that reflects the world we want to live in and are therefore flexible to accommodate each individual’s needs as best as we can.

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