Account Manager - CRM in City of London

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence.

Our team at TMW, part of Accenture Song, is a leading integrated creative and communications agency, based across London and Bristol. Proudly wired differently, we believe that the best ideas work everywhere. We combine standout creativity with end-to-end connectivity to create ideas that move people in every channel. We're dedicated to creating a workplace that reflects the world we want to live in, and ensuring TMW is a place for everybody.

The opportunity: We're looking for an enthusiastic, conscientious and experienced CRM Account Manager with great people skills, looking to join a friendly, fun and dynamic agency. You'll be passionate about client services and delivering a high standard of work and itching with curiosity about how client businesses (and agencies) grow. As an Account Manager, you will be key to the successful, profitable, and efficient delivery of our creative output for our clients. You will work to support the Account Director in the day-to-day running of the account and delivery for clients. You will also be responsible for owning and leading your own projects within the account. You will be part of a fantastic team, who work together to ensure a joined-up approach and alignment across our remit, which covers brand strategy, CRM, organic social and Community Management.

The day to day: You will be the go-to contact for all client CRM deliverables, working closely with the Account Director to lead day-to-day client communication and meetings, taking briefs from the client, organising internal kick-offs, and managing our creative and data teams to deliver on time and on budget. Work closely with the Account Director to scope and manage ad-hoc campaign briefs, ensuring these run smoothly alongside the delivery of BAU CRM and other work that is going on across the account.

What you'll need to succeed: Ideally you will have gained experience in a similar client service role within a fast-paced agency environment. Experience in CRM is essential, ideally, you'll have social experience too. Diligence and can-do approach to build strong relationships both internally and externally. Motivation to learn and develop, with a high level of organisational skills and a solution-orientated approach to delivery. High level of organisational skills and process driven, with the ability to prioritise (and clearly communicate around) multiple tasks from different stakeholders. A quick, self-motivated learner - you're genuinely interested in getting under the skin of clients' businesses, audiences and challenges. Project Scoping - a proven track record in scoping campaigns, ensuring creation of accurate resource plans, project schedules and price quotes, with clarity about what is and isn't included in the scope. An eye for detail - always ensuring an excellent standard of delivery from the agency. Strong communication skills - you'll be a calm, clear and confident communicator. You'll also be an active listener and problem-solver with the ability to build trusted relationships with internal teams and clients, and foster collaboration. Positive attitude - a can-do / go-getter attitude.

What we'll give you: A thriving career with the chance to learn from passionate, talented colleagues and mentors. Exciting and varied client work with as much opportunity as you can handle. And a hugely sociable team to get to know. Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits. These include perks such as:

• Up to 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice.
• Family-friendly and flexible working policies.
• A range of generous Parental Leave offerings.
• Attractive pension plan with financial wellbeing support and resources.
• Private healthcare insurance plan and Mental Wellbeing support.
• Employee Assistance Programme, Career Development and Counselling.

Please note that with all of our roles, you should expect some in-person time for collaboration, learning and building relationships with clients, peers, leaders and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

Application Deadline: Ongoing. Accenture reserves the right to close the role at any time.