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- Tasks: Drive customer success through onboarding, training, and building strong relationships.
- Company: Join a high-growth B2B intelligence company shaping the future of digital infrastructure.
- Benefits: Hybrid working, competitive salary, performance bonuses, and 25 days holiday plus your birthday off.
- Other info: Enjoy a fun office environment with games, volunteering opportunities, and international travel.
- Why this job: Be part of a dynamic team making a real impact in a booming sector.
- Qualifications: 3 years in customer-facing roles with excellent communication and organisational skills.
The predicted salary is between 40000 - 50000 ÂŁ per year.
We are seeking a talented and customer focused professional to join our highly successful Customer Success Department. This is a fantastic opportunity to join a high growth B2B intelligence and data business in a red hot sector and play a major role in its next stage of growth and help shape the future of the department.
In 6 months, success in this role would be high customer retention, relationships built with senior stakeholders at top customers, identified at least one champion at each customer, strong partnership with the sales team, all meeting and feedback notes logged on the CRM system and having at least 60 customer meetings (online and in person) per quarter.
Responsibilities:
- Responsible for all post-sale activities as part of the customer journey, including onboarding, training, driving adoption, customer meetings, collecting feedback, technical support and inbound queries via email, phone and chat.
- Building meaningful relationships with customers at all levels; C-level to analysts, act as the representative for TMT Finance in face-to-face and online meetings.
- Ensure customers derive maximum value from TMT Finance, utilize all of their licenses, and collaborate with internal stakeholders (Editorial, Sales, Marketing, Product) to ensure adoption.
- Monitor customer usage data and health indicators, translating them into strategies for risk mitigation and upsell opportunities.
- Develop an understanding of TMT Finance customer verticals, their business models and key stakeholders personas.
- Become the “voice of the customer”, working with Product, Editorial and Research teams to build new features, add content and data and refine the product roadmap.
Requirements:
- Minimum of 3 years’ experience working in Customer Success, Customer Service, or other customer-facing roles.
- Can demonstrate the ability to build rapport with key stakeholders.
- Understanding of the B2B subscription-based sales model.
- Excellent presentation, verbal, and writing skills.
- Super organized and a quick learner.
- Collaborative mindset, not afraid to help where needed.
- Ability to attend the office 3 days/week.
What’s on Offer?
- An outstanding opportunity to be an integral part of a high-performance commercial team.
- Supporting a market leading global intelligence and data service in a high growth sector and market.
- Excellent performance-related bonuses in addition to salary.
- Working in a tight knit team and fun environment.
- International travel opportunities.
Benefits:
- Hybrid working – 3 days in office, 2 remote.
- 25 days holidays, plus your Birthday as an additional day’s leave.
- Exciting training opportunities.
- Competitive pension scheme.
- Employee perks platform.
- Employee Assistance Programme with 24-hour access.
- Spacious central London office with breakout spaces, office library and in-office games (pool, darts and table tennis).
- Volunteering opportunities with one day paid volunteering leave per year.
- Percentage of company profits donated annually to UK and overseas charities.
- Referral scheme for new employees.
About Us:
Founded in 2009, TMT Finance empowers decision-makers in digital infrastructure through actionable intelligence, proprietary data, and exclusive industry insight. Our platform is the go-to source for M&A, financing, and investment intelligence across telecoms, towers, datacentres, cloud, fibre, and advisory sectors. We are a highly entrepreneurial, high growth business, based near London Bridge, with ambitious plans for further growth worldwide. TMT Finance welcomes applications from everyone regardless of age, gender, ethnicity, sexual orientation, faith or disability.
Customer Success Manager employer: TMT Finance
Contact Detail:
TMT Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Get to know the company inside out! Research TMT Finance, understand their products, and be ready to discuss how you can help customers get the most out of their services. This shows you're genuinely interested and prepared.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insights into the company culture and might even lead to a referral.
✨Tip Number 3
Prepare for your interviews by practising common Customer Success scenarios. Think about how you'd handle customer feedback or drive adoption. Show them you can think on your feet and adapt to different situations.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you're proactive and keen to join the team!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in customer-facing roles and how you've built relationships with key stakeholders. We want to see how you can bring value to our team!
Showcase Your Skills: Don’t forget to emphasise your excellent presentation, verbal, and writing skills. Use specific examples from your past experiences that demonstrate your ability to communicate effectively and drive customer success. This is your chance to shine!
Be Organised: We love a super organised candidate! Mention any tools or methods you use to keep track of customer interactions and feedback. Being able to log notes and manage customer meetings efficiently is key to succeeding in this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at TMT Finance
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the role. Understand how customer retention, engagement, and satisfaction are measured in a B2B context. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Build Rapport with Examples
Prepare specific examples of how you've built relationships with stakeholders in previous roles. Think about times when you turned a challenging customer situation into a success story. This will showcase your ability to connect with clients at all levels, from C-level executives to analysts.
✨Showcase Your Organisational Skills
As a Customer Success Manager, being organised is crucial. Bring examples of how you've managed multiple customer accounts or projects simultaneously. Discuss tools or methods you use to stay on top of meetings, feedback, and CRM updates, as this will highlight your proactive approach.
✨Demonstrate a Collaborative Mindset
Be ready to discuss how you've worked with cross-functional teams in the past. Whether it’s collaborating with sales, product, or marketing, share instances where teamwork led to improved customer outcomes. This will show that you understand the importance of collaboration in driving customer success.