At a Glance
- Tasks: Drive business growth and support McDonald's packaging initiatives across Europe.
- Company: Join a dynamic, globally operating company with a focus on collaboration.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional development.
- Other info: Opportunity for travel within Europe and exposure to diverse cultures.
- Why this job: Make a significant impact while building strong relationships in a vibrant team.
- Qualifications: 3-5 years in account management, strong communication skills, and a degree in a relevant field.
The predicted salary is between 40000 - 50000 £ per year.
TEAM: EU Commercial & Category Delivery
CLIENTS: McDonald’s
REPORTING TO: Client Management Director Europe
LOCATION: London
We are seeking an ‘Account & Local Market Activity Manager’ to join our team and be a key player in driving our business & supporting a cluster of European markets for our client McDonald’s on packaging as well as growth categories. Your primary objective is to provide exceptional service that aligns seamlessly with both tms and McDonald's overarching strategic framework. This role is client facing and you would join a dynamic team which is part of a larger, globally operating company.
This job is for you if:
- You are passionate about making a significant impact, possess strategic thinking skills, and relish the challenge of implementing projects to meet local requirements with boundless energy.
- You enjoy building and maintaining strong relationships with internal and external stakeholders, including system partners, to ensure seamless execution of market plans.
- You enjoy collaborating with cross-functional and multinational teams, gaining exposure to different cultures and perspectives.
Key Responsibilities:
- Operational Excellence: Take charge of ensuring the successful delivery of our services in your assigned market(s), adhering to market-specific Service Level Agreements (SLAs) and promptly resolving any operational issues that may arise. Your focus will be on meeting and surpassing our clients' expectations.
- Client Satisfaction and Relationship Management: Prioritize client satisfaction and oversee the health of our relationships with all stakeholders at McDonald's. Take a proactive approach to address challenges and develop comprehensive plans to enhance client engagement and loyalty.
- Strengthening Customer Relationships: Cultivate and strengthen relationships with all local stakeholders across McDonald's Supply Chain, Marketing, Operations, Communication and local franchisees when possible. Solidify our position as a strategic and valued partner.
- Collaboration and Issue Resolution: Collaborate effectively with McDonald's and tms’ functions to resolve complex issues between different departments, ensuring seamless operations and reinforcing our commitment to delivering value.
- Business Growth Initiatives: Identify and pursue growth opportunities in collaboration with McDonald's. Proactively propose innovative services and strategically expand existing categories to capitalize on market potential and foster growth.
- Strategic Market Insights: Navigate the dynamic global and market landscape strategically, identifying win/win solutions that benefit our customers and drive sustainable growth for our company. Provide regular feedback to your line manager and align with them on strategic decisions.
Skills & Experience:
- Proven Business Experience: 3-5 years of demonstrated experience in an account management role or a category management role with client interaction, preferably within the packaging industry.
- Education: Bachelor's degree in engineering, business, or equivalent field.
- Customer & Communication Skills: Strong client focus with excellent communication, presentation, and facilitation abilities; fluent English required, other European languages a plus.
- Project & Time Management: Proven ability to plan, execute, and deliver complex projects, prioritize tasks, and meet deadlines under pressure.
- Problem Solving & Autonomy: Proactive, solution-oriented, and capable of working independently with integrity and trust.
- Collaboration & Influence: Effective team player, skilled at stakeholder management, conflict resolution, and building strong relationships.
- Industry & Technical Knowledge: Good understanding of packaging production processes, budgeting/financial control, and proficient in Microsoft Office Suite.
This role is a hybrid role based in our London offices. Willingness and availability for occasional ad-hoc travel within Europe to attend meetings and client engagements is required.
If you possess these skills and experience and are ready to take on a challenging and dynamic role in the packaging industry, we encourage you to apply and become part of our team. Your expertise will play a vital role in our success. We are open to discussing this role further, so please feel free to get in touch.
Account Manager (Packaging) - 18 month FTC. Based in London employer: tms
Join a dynamic and globally operating company as an Account Manager in London, where you will have the opportunity to make a significant impact while working closely with McDonald's. Our vibrant work culture fosters collaboration and innovation, providing you with ample opportunities for professional growth and development. Enjoy the benefits of a hybrid work environment, exposure to diverse markets, and the chance to build strong relationships with key stakeholders in the packaging industry.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager (Packaging) - 18 month FTC. Based in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the packaging industry and let them know you're on the hunt for an Account Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching McDonald's and their packaging strategies. Show us that you understand their business and how you can contribute to their goals. Tailor your answers to highlight your experience in client management and operational excellence.
✨Tip Number 3
Practice your pitch! Be ready to discuss how you've successfully managed client relationships and resolved issues in the past. We want to hear about your strategic thinking and how you've driven growth in previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining our dynamic team and making an impact in the packaging industry.
We think you need these skills to ace Account Manager (Packaging) - 18 month FTC. Based in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Account Manager. Highlight your experience in account management and any relevant projects you've worked on, especially in the packaging industry. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for client satisfaction and relationship management. Tell us why you're excited about working with McDonald's and how you can contribute to our team. Keep it engaging and personal!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples where you've tackled challenges head-on. We love candidates who can think strategically and come up with innovative solutions, so share those experiences that demonstrate your proactive approach!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team at StudySmarter!
How to prepare for a job interview at tms
✨Know Your Client
Before the interview, dive deep into McDonald's and their packaging strategies. Understand their values, recent initiatives, and how they align with your potential role. This will not only show your enthusiasm but also help you tailor your responses to demonstrate how you can contribute to their goals.
✨Showcase Your Relationship Skills
Since this role is all about building strong relationships, prepare examples from your past experiences where you've successfully managed client relationships or resolved conflicts. Highlight your communication skills and how you’ve collaborated with cross-functional teams to achieve results.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of specific challenges you've faced in account management or project execution and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Demonstrate Strategic Thinking
Prepare to discuss how you identify growth opportunities and implement strategic plans. Share insights on market trends in the packaging industry and how you would apply them to benefit McDonald's. This will showcase your proactive approach and understanding of the business landscape.
