At a Glance
- Tasks: Drive business growth and manage client relationships for McDonald's packaging projects.
- Company: Join a dynamic, innovative agency with a global presence and diverse culture.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional development.
- Other info: Exciting opportunity for career growth in a fast-paced environment.
- Why this job: Make a real impact while collaborating with top brands and diverse teams.
- Qualifications: 3-5 years in account management or category management, preferably in packaging.
The predicted salary is between 40000 - 50000 £ per year.
About Us
tms unites technology, marketing, and sourcing to drive transformational change for the world’s leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions – from inspiration and innovation to category management and delivery. Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald’s, T‑Mobile, O2, Starbucks, and adidas.
What Matters The Most
Breakthrough, business‑driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever‑evolving.
Why We Think You Will Love This Role
We are seeking an Account & Local Market Activity Manager to join our team and be a key player in driving our business & supporting a cluster of European markets for our client McDonald’s on packaging as well as growth categories. Your primary objective is to provide exceptional service that aligns seamlessly with both tms and McDonald’s overarching strategic framework. This role is client facing and you would join a dynamic team which is part of a larger, globally operating company.
This Job Is For You If
- You are passionate about making a significant impact, possess strategic thinking skills, and relish the challenge of implementing projects to meet local requirements with boundless energy.
- You enjoy building and maintaining strong relationships with internal and external stakeholders, including system partners, to ensure seamless execution of market plans.
- You enjoy collaborating with cross‑functional and multinational teams, gaining exposure to different cultures and perspectives.
Key Responsibilities
- Operational Excellence: Take charge of ensuring successful delivery of our services in your assigned market(s), adhering to market‑specific Service Level Agreements (SLAs) and promptly resolving any operational issues that may arise. Your focus will be on meeting and surpassing our clients’ expectations.
- Client Satisfaction and Relationship Management: Prioritize client satisfaction and oversee the health of our relationships with all stakeholders at McDonald’s. Take a proactive approach to address challenges and develop comprehensive plans to enhance client engagement and loyalty.
- Strengthening Customer Relationships: Cultivate and strengthen relationships with all local stakeholders across McDonald’s Supply Chain, Marketing, Operations, Communication and local franchisees when possible. Solidify our position as a strategic and valued partner.
- Collaboration and Issue Resolution: Collaborate effectively with McDonald’s and tms’ functions to resolve complex issues between different departments, ensuring seamless operations and reinforcing our commitment to delivering value.
- Business Growth Initiatives: Identify and pursue growth opportunities in collaboration with McDonald’s. Proactively propose innovative services and strategically expand existing categories to capitalize on market potential and foster growth.
- Strategic Market Insights: Navigate the dynamic global and market landscape strategically, identifying win‑win solutions that benefit our customers and drive sustainable growth for our company.
What You Will Bring to tms
Your role is instrumental in shaping our market presence and forging strong partnerships. Your leadership will play a pivotal role in positioning us for continued success and growth within McDonald’s.
Skills And Experience We Would Like You To Have
- Proven Business Experience: 3‑5 years of demonstrated experience in an account management role or a category management role with client interaction, preferably within the packaging industry.
- Education: Bachelor's degree in engineering, business, or equivalent field.
- Customer & Communication Skills: Strong client focus with excellent communication, presentation, and facilitation abilities; fluent English required, other European languages a plus.
- Project & Time Management: Proven ability to plan, execute, and deliver complex projects, prioritize tasks, and meet deadlines under pressure.
- Problem Solving & Autonomy: Proactive, solution‑oriented, and capable of working independently with integrity and trust.
- Collaboration & Influence: Effective team player, skilled at stakeholder management, conflict resolution, and building strong relationships.
- Industry & Technical Knowledge: Good understanding of packaging production processes, budgeting/financial control, and proficient in Microsoft Office Suite.
This role is a hybrid role based in our London offices. Willingness and availability for occasional ad‑hoc travel within Europe to attend meetings and client engagements is required.
Account Manager (Packaging) - 18 month FTC employer: tms
At tms, we pride ourselves on being an exceptional employer that champions creativity, diversity, and personal growth. Our London office offers a vibrant work culture where employees are empowered to be their authentic selves while collaborating with global brands like McDonald's. With a strong focus on professional development and a commitment to fostering inclusive relationships, we provide our team members with the tools and opportunities to make a meaningful impact in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager (Packaging) - 18 month FTC
✨Tip Number 1
Network like a pro! Reach out to current or former employees at tms, especially those in account management roles. They can give you insider tips and maybe even put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching McDonald’s and tms thoroughly. Understand their values, recent projects, and how they operate. This will help you tailor your answers and show you’re genuinely interested.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Think of examples where you’ve tackled challenges in previous roles, especially in client-facing situations. This is key for an Account Manager role!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. And remember, apply through our website for the best chance!
We think you need these skills to ace Account Manager (Packaging) - 18 month FTC
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Manager role. Highlight your experience in account management and packaging, and don’t forget to showcase your client interaction skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for the role and how your skills align with our needs. Be authentic and let us know why you’re excited about working with McDonald’s and tms.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love proactive problem solvers who can think on their feet, so share those stories that highlight your strategic thinking and autonomy.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at tms!
How to prepare for a job interview at tms
✨Know Your Client
Before the interview, dive deep into McDonald's and their packaging strategies. Understand their brand values and recent initiatives. This will help you demonstrate your knowledge and show how you can align with their goals.
✨Showcase Your Relationship Skills
Prepare examples of how you've successfully built and maintained client relationships in the past. Highlight your communication and collaboration skills, as these are crucial for the Account Manager role.
✨Be Ready to Discuss Problem-Solving
Think of specific challenges you've faced in previous roles and how you resolved them. Be prepared to discuss your approach to problem-solving, especially in a fast-paced environment like packaging.
✨Demonstrate Strategic Thinking
Come equipped with ideas on how to identify growth opportunities within the packaging sector. Show that you can think strategically about market insights and how they can benefit both McDonald's and tms.
