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- Tasks: Be the friendly face of our Kia dealership, greeting customers and managing calls.
- Company: Join TMS Motor Group, a family-run business known for exceptional customer service.
- Benefits: Enjoy 25 days annual leave, a pension scheme, and discounted car purchases.
- Why this job: This role offers growth opportunities in a supportive team environment with a focus on customer care.
- Qualifications: Previous reception or customer service experience is essential; strong communication skills are a must.
- Other info: Working hours are Monday to Friday, 8.30am to 6pm.
The predicted salary is between 24000 - 36000 £ per year.
Join the TMS Motor Group – Where Customer Experience Comes First. TMS Motor Group is a well-established, family-run business with a strong reputation for delivering outstanding customer service and fostering a supportive team environment. We are currently looking to recruit a professional, enthusiastic, and customer-focused Receptionist to join our Kia dealership in Hinckley.
About the Role
As the first point of contact for our customers, you will be the face and voice of the dealership. Your warm, welcoming approach and excellent communication skills will ensure every customer receives an exceptional experience from the moment they arrive.
Your main responsibilities will include:
- Greeting and assisting customers in a courteous and professional manner
- Handling incoming calls and directing enquiries to the appropriate department
- Offering refreshments and maintaining the presentation of customer-facing areas
- Managing general administrative duties to support the sales and service teams
- Ensuring a smooth and efficient introduction for customers to relevant staff
What We’re Looking For
We’re seeking someone who is naturally personable and thrives in a fast-paced customer service environment. To be successful in this role, you will need:
- Previous experience in a reception or customer service role
- A genuine passion for providing excellent customer care
- Strong organisational and multitasking skills
- Confidence in communicating clearly and effectively, both face-to-face and over the phone
- A calm, professional demeanour with great attention to detail
Why Join TMS Motor Group?
At TMS, we value our people and are committed to investing in their success. We offer:
- 25 days’ annual leave, plus 8 bank holidays
- Contributory pension scheme
- Private medical insurance (after 3 years' service)
- Life insurance (after 3 years' service)
- Discounted car purchase and servicing schemes
- Manufacturer training and development opportunities
- Staff referral bonuses (£250 following successful completion of a 3-month probation)
- Birthday and year-end gifts
- Wellbeing support through our partnership with the BEN charity
Apply Today
If you’re a professional, approachable individual with a passion for delivering outstanding service, we would love to hear from you. Join a company that values its team and offers real opportunities for growth and development. Apply now and take the next step in your career with TMS Motor Group.
Working Hours Monday to Friday 8.30am – 6pm
Location TMS Kia Hinckley
Salary Competitive salary available for the successful candidate
Benefits 25 Days Annual Leave (Plus 8 Bank Holidays) - Contributory Pension Scheme - Discounted Car Purchase Scheme.
Receptionist - TMS Kia Hinckley employer: TMS Motor Group
Contact Detail:
TMS Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - TMS Kia Hinckley
✨Tip Number 1
Familiarise yourself with TMS Motor Group and their customer service ethos. Understanding their commitment to outstanding customer experience will help you align your approach during the interview.
✨Tip Number 2
Practice your communication skills, especially in a face-to-face setting. Since you'll be the first point of contact for customers, demonstrating your ability to engage warmly and professionally is crucial.
✨Tip Number 3
Prepare examples from your previous experience that showcase your organisational and multitasking skills. Being able to discuss specific situations where you've excelled in these areas will make you stand out.
✨Tip Number 4
Show enthusiasm for the automotive industry and the role itself. A genuine passion for providing excellent customer care can set you apart from other candidates and demonstrate your fit for the team.
We think you need these skills to ace Receptionist - TMS Kia Hinckley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or reception roles. Emphasise skills such as communication, organisation, and multitasking, which are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've provided excellent service in the past and why you want to work at TMS Motor Group.
Highlight Soft Skills: In your application, focus on soft skills like being personable, calm under pressure, and having great attention to detail. These traits are essential for a receptionist role and should be evident in your writing.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is vital for the role.
How to prepare for a job interview at TMS Motor Group
✨Show Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for customers. Make sure to highlight your previous experience in customer service roles and share specific examples of how you've provided excellent service in the past.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Practice clear and confident responses to common interview questions, and be prepared to discuss how you handle phone calls and face-to-face interactions with customers.
✨Exude a Warm and Welcoming Attitude
Since you'll be the face of the dealership, it's important to convey a friendly and approachable demeanour during the interview. Smile, maintain eye contact, and show enthusiasm for the role and the company.
✨Prepare for Administrative Questions
The role involves managing various administrative tasks. Be ready to discuss your organisational skills and how you prioritise tasks in a fast-paced environment. Consider sharing examples of how you've successfully managed multiple responsibilities in the past.
