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For Companies At a Glance
- Tasks: Welcome customers, manage enquiries, and support dealership operations on weekends.
- Company: Join TMS, a reputable company known for exceptional customer service in the automotive industry.
- Benefits: Enjoy employee discounts, private medical insurance, and professional development opportunities.
- Why this job: Be the face of our dealership, creating positive experiences and building connections with customers.
- Qualifications: Previous customer service or receptionist experience is essential; strong communication skills are a must.
- Other info: Flexible weekend hours with occasional cover for annual leave.
TMS, a well-established and successful company, is looking for a highly professional Weekend Receptionist to join our team at the Kia Loughborough dealership.
About the Role:
As the first point of contact for our customers, your focus will be on delivering exceptional customer care. You’ll take the time to engage with visitors, creating a positive and welcoming experience while ensuring a smooth handover to the appropriate sales or service team member.
Key Responsibilities:
- Greet and welcome customers warmly, ensuring their needs are met promptly.
- Direct visitors to the appropriate staff member and offer refreshments.
- Handle telephone enquiries with professionalism and efficiency.
- Maintain a clean and organised customer-facing environment.
- Carry out general administrative duties to support the smooth running of the dealership.
You will play a vital role in representing the dealership and ensuring our customers receive the highest standards of service and satisfaction.
About You:
To thrive in this role, you should be:
- A genuine "people person" who can build rapport effortlessly.
- Calm, organised, and professional in a busy environment.
- Detail-oriented with exceptional organisational skills.
- Confident and approachable, with strong communication abilities.
Experience:
Previous experience in a customer service or receptionist role is essential.
Working Hours:
Saturdays: 08:30 - 17:00 and Sunday: 11:00 - 16:00. Occasional cover for annual leave may be required.
What We Offer:
At TMS, we value our employees and offer a comprehensive benefits package, including:
- Private Medical Insurance: Available after 3 years of service.
- Life Insurance: Provided after 3 years of service.
- Employee Discounts: On vehicle purchases, servicing, parts, and body shop services.
- Manufacturer Training: Regular opportunities for professional development.
- Gifts and Wellbeing Support: Birthday and year-end gifts, plus access to mental and physical health support through the BEN charity.
If you are passionate about delivering outstanding customer service and want to join a dynamic and supportive team, we’d love to hear from you! Apply now and take the first step towards an exciting opportunity with TMS.
Dealership Receptionist (Weekends Only) - TMS Kia Loughborough employer: TMS Motor Group
Contact Detail:
TMS Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dealership Receptionist (Weekends Only) - TMS Kia Loughborough
✨Tip Number 1
Familiarise yourself with TMS Kia Loughborough and its services. Understanding the dealership's offerings will help you engage with customers more effectively and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a receptionist. This will prepare you to handle inquiries and direct visitors confidently, showcasing your ability to create a welcoming atmosphere.
✨Tip Number 3
Network with current or former employees of TMS Kia Loughborough if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Demonstrate your organisational skills by preparing a list of questions to ask during the interview. This shows your enthusiasm for the role and helps you gather important information about the team and work environment.
We think you need these skills to ace Dealership Receptionist (Weekends Only) - TMS Kia Loughborough
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Dealership Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous customer service or receptionist experience. Emphasise your communication skills, organisational abilities, and any relevant achievements that demonstrate your capability in a busy environment.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your enthusiasm for the role. Mention specific examples of how you've successfully engaged with customers in the past and how you can contribute to creating a welcoming atmosphere at TMS Kia Loughborough.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that your documents are well-formatted and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at TMS Motor Group
✨Show Your People Skills
As a receptionist, you'll be the first point of contact for customers. Make sure to highlight your ability to engage with people and create a welcoming atmosphere during the interview.
✨Demonstrate Organisational Skills
Talk about your experience in maintaining an organised environment and managing multiple tasks efficiently. This role requires you to handle various responsibilities, so showcasing your organisational abilities is key.
✨Prepare for Customer Scenarios
Think of common customer service scenarios you might face and how you would handle them. Being able to discuss these situations will show your problem-solving skills and readiness for the role.
✨Ask Insightful Questions
Prepare some thoughtful questions about the dealership and its culture. This not only shows your interest in the position but also helps you determine if it's the right fit for you.
