TMS Volvo Leicester Parts Advisor Apprenticeship

As a Parts Advisor apprentice, you'll be responsible for delivering a first-class customer service experience. Daily tasks include serving trade and retail customers, identifying parts to meet customer requirements, providing technical advice, and processing orders.

Everything we do starts with people. Our purpose is to provide freedom to move in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential.

The Volvo apprenticeship programme is geared toward training the right candidate to become a qualified Parts Advisor. Parts Advisors are responsible for ordering, selling, and managing stock control on a wide range of vehicle parts and accessories. Duties may vary from employer to employer but will typically include:

• Advising customers on how to solve a problem with their vehicle.
• Taking orders from customers both face‑to‑face and over the phone.
• Maintaining an ordered stock room and finding parts from stock.
• Raising invoices for parts sold.
• Liaising with other members of staff.
• Working alongside on‑site service technicians to ensure they have the parts needed to complete their daily work.

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship. Customers may include members of the public, service departments of retailers, and garages. Please note, the Parts Advisor role varies slightly by employer based upon the specific needs within the location. As a central point of contact for both of our internal and external customers, you will need to have excellent communication skills. You should be IT literate (although full training will be provided) and be able to demonstrate attention to detail in the way you work.

Application numbers for the Volvo apprenticeship programme are high, so we're looking for you to demonstrate why you stand out from the crowd. We're not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles and really engage in the recruitment process.

Key Personal Skills to Demonstrate

• A willingness to learn
• Teamwork
• Quality focus
• Personal responsibility and resilience
• Problem‑solving

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem‑solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical skills
• Team working
• Creative
• Initiative
• Non‑judgemental
• Patience

Qualifications

• Essential - GCSE English - 9‑4
• Essential - GCSE Maths - 9‑4

Course Information

• Course: Customer service practitioner (level 2)
• Level: 2
• Route: Sales, marketing and procurement
• Apprenticeship Level: Intermediate

Working Arrangements

• Working Week: Monday – Friday, 08:30 – 17:30. Possibility of Saturday workings and/or shifts. Working week will be confirmed on application.
• Expected Duration: 1 Year 5 Months
• Training Provider: INSPIRO LEARNING LIMITED